Senior Manager Issuer Alliance & Program Management - Commercial Card - Mumbai

Key Responsibilities:

• Strategic Alliance Management:

• Develop and maintain strong relationships with issuing banks, NBFCs, co-brand partners, and financial institutions.
• Drive new issuer acquisition and expand existing partnerships to achieve business growth targets.
• Lead commercial discussions, contract negotiations, and business case development with issuer partners.

• Program Management:

• Oversee the design, launch, and management of issuer programs (credit, debit, prepaid, or co-brand cards).
• Collaborate with product, technology, and operations teams to ensure smooth onboarding and integration of issuer partners.
• Monitor program performance against agreed KPIs (spend, activation, retention, profitability) and implement corrective actions where required.
• Ensure compliance with regulatory guidelines and internal risk policies across all programs.

• Cross-Functional Collaboration:

• Partner with marketing teams to design joint campaigns with issuers to drive customer acquisition and usage.
• Work with finance to manage P&L for each issuer program and track ROI.
• Align with customer service and operations to ensure a superior cardholder experience.

• Market & Competitive Intelligence:

• Stay updated on payment industry trends, competitor alliances, and emerging issuer products.
• Recommend innovations or enhancements to strengthen issuer value proposition.

Key Skills & Competencies:

• Strong relationship management and stakeholder engagement skills.
• Proven program management and execution capabilities in the payments/financial services domain.
• Commercial acumen with experience in contract negotiations and P&L management.
• Excellent communication, presentation, and influencing skills.
• Analytical mindset with ability to interpret data and drive insights.
• Ability to work in a fast-paced, cross-functional environment.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred).
• 8–12 years of experience in issuer partnerships, alliances, or program management in payments, fintech, or banking.
• Prior exposure to card issuing programs, co-brand partnerships, or payment network alliances is a strong plus.