Senior Manager - Growth Strategy & Operational Excellence

Job Title: Senior Manager – Growth Strategy & Operational Excellence
Location: Ahmedabad, Gujarat

About Us:

Chinmay Finlease Limited is a tech-powered, RBI-registered NBFC focused on delivering innovative lending solutions to underserved and emerging segments. With cutting-edge platforms and a strong commitment to compliance, customer experience, and financial inclusion, we are poised for the next phase of scalable growth.

Role Summary:

We are seeking a strategic and execution-driven Senior Manager to lead and transform key business functions – from sales and operations to digital collections and customer experience. This role demands a high-energy professional who thrives in a fast-paced environment and is passionate about building scalable systems, improving lending outcomes, and delivering exceptional service.

Key Responsibilities:

Sales & Scalability

• Drive lead generation, channel partner expansion, and strategic alliances to scale disbursements.
• Work with marketing and analytics to improve conversion funnels and reduce acquisition cost.
• Design and execute sales performance dashboards and incentive frameworks.

Operational Excellence

• Identify and eliminate bottlenecks in loan processing, disbursement, and servicing.
• Standardize SOPs across the customer journey to improve efficiency and reduce TAT.
• Lead cross-functional process audits and continuous improvement initiatives.

Lending Process Improvement

• Collaborate with Credit & Risk to refine scorecard-based adjudication models.
• Work closely with product and tech teams to improve LOS/LMS and workflow automation.
• Build a feedback loop from underwriting, QA, and collections to inform lending policies.

Digital Collections & Asset Quality

• Design digital-first collection journeys using segmentation, automation, and payment nudges.
• Implement risk-based contact strategies and early warning signals to reduce delinquencies.
• Work with legal and compliance to manage recovery strategies and reduce write-offs.

Customer Support & Experience

• Build and scale a multi-channel customer support team (IVR, WhatsApp, Email, App).
• Define and track SLAs, NPS, and CSAT scores to improve customer delight.
• Introduce proactive support mechanisms to reduce inbound queries and increase retention.

Desired Profile:

• 8–10 years of similar experience in fintech, NBFC, or digital lending operations with proven results and strategy.
• Proven track record in sales growth, collections strategy, or digital transformation within lending ecosystems.
• Strong understanding of NBFC systems, regulatory compliance, and the full credit lifecycle.
• Experience in using data-driven decision-making to drive performance, efficiency, and customer outcomes.
• Demonstrated ability to scale business operations or lending portfolios multi-fold in high-growth environments.
• Proficient in working with LOS/LMS, CRM systems, dashboards, and digital collection tools.
• Strategic thinker with strong execution skills, stakeholder management, and team leadership.
• Adept at working cross-functionally and influencing change through structured problem-solving.

Why Join Us:

• Be part of a high-growth NBFC with a vision to digitally transform lending in India.
• Opportunity to lead cross-functional initiatives and impact key business outcomes.
• Fast-paced environment with flexibility, ownership, and growth trajectory.

Job Types: Full-time, Permanent

Pay: From ₹1,500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person