Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
EXL
>
Senior Manager

Senior Manager

EXL

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:3 weeks ago| Platform:

Apply

Skills Required

ai reporting dashboarding salesforce ocr planning strategies resolve testing documentation report technology leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Project Manager - Conversational AI & CX

Job Summary

We are seeking an experienced Digital Transformation Project Manager to lead and oversee our digital transformation initiatives. The ideal candidate will have a strong background in implementing projects within the Customer Experience (CX) transformation space, including Conversational AI, Agent Assist, Chatbots, Agentic AI and advanced reporting and dashboarding solutions. Experience in executing projects related to other technologies like CCaaS, Salesforce, WFM, OCR/ICR etc. is a plus. The role involves planning, managing, and delivering innovative solutions while coordinating with cross-functional teams and engaging stakeholders.

Key Responsibilities

Develop project plans, define deliverables, and manage budgets.
Lead and motivate project teams.
Engage with stakeholders, provide updates, and ensure satisfaction.
Identify risks, implement mitigation strategies, and resolve issues.
Oversee quality assurance and testing processes.
Maintain project documentation and report to management.

Qualifications

Bachelor’s degree in relevant field; PMP mandatory.
Proven experience in technology-driven projects, AI, and CX.
Strong leadership, communication, and organizational skills.

More Jobs at EXL

Senior Manager

Gurgaon

7 - 10 yrs

INR 20 - 30 Lacs

GL - Senior Executive

Bengaluru

3 - 6 yrs

INR 3 - 8 Lacs

Executive (Accounts Payable )

Pune

1 - 3 yrs

INR 2 - 3 Lacs

OTC Cash Application - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

OTC Billing - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL

Business Process Management / Analytics

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Manager