Job
Description
You Lead the Way. We ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. Functional Description: Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. The Sr Manager Digital Product Management will lead the development and implementation of enterprise-wide analytics solutions, with a focus on product ownership and management, partnership with technologies, and stakeholder management. Drive adoption of centralize analytics capabilities and develop a data distribution strategy to support business decision-making. Role & Responsibilities: Drive the execution of all product lifecycle processes including market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch for centralized data sharing platforms Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, via collaboration with multiple stakeholders on Requirements Grooming, Design, Architecture and Prioritization across multiple scrum teams Partner with engineers, tech leads, scrum masters and architects to define capabilities and features for continuous release in an Agile environment Own and maintain the product roadmap which defines product enhancements for short- and long-term releases Identify and manage program blocking issues, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints. Design and implement support processes for systems with an aim towards operational excellence Serve as the internal and external subject matter expert for products Facilitating development of Conversational BI solutions across the organization and ensuring that stakeholders understand their value and are equipped to use them effectively Minimum Qualifications: Bachelor s or master s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, MBA or any other relevant qualification 4+ years of experience in analytics, and business intelligence, with a proven track record of leading data initiatives at an enterprise or line of business level. Ability to discover and design scalable solutions and lead implementation of complex data products Experience with reporting, designing APIs, developing user interfaces, web services application architectures and microservices application architecture is preferred Strong technical skills and understanding of analytics solutions, including experience with Generative AI and natural language processing Strong program management, analytical & problem-solving skills Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results. Excellent leadership and team management skills, with experience leading cross-functional teams. Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
