Director - Privacy Metrics, Reporting & Issue Management

Job Description

The Director, Privacy Metrics & Reporting will sit within the newly formed Privacy center of excellence to define and implement metrics to measure the operational efficacy of AXP s privacy processes and controls, as well as monitor operational risk events for privacy themes. This role will coordinate across business units and markets to set common reporting guidelines and report on aggregate results for the enterprise , as well as identify thematic opportunities to enhance the privacy enhancement backlog through the analysis of operational risk events. Primary Responsibilities Work with partners in the Global Privacy Center of Excellence to enable a metrics program that adequately measures adherence to new and existing policies, standards, procedures, and controls as applicable Collaborate with the Global Privacy Office, General Counsels Office, and key business partners to define how we will measure the operational efficacy of privacy at American Express Work across business units to define reporting norms and best practices, while gathering business unit metrics that adhere to those norms Use the privacy metrics framework to identify risk and inform solutions and prioritization for work within the Global Privacy COE Collaborate with control management and the Global Privacy Office in the second line to inventory and evaluate operational risk events and identify opportunities for privacy enhancements across the enterprise Qualifications: A strong strategic approach with 8+ years prior experience including implementation of metrics and reporting programs Strong knowledge and experience defining and implementing tracking for KPIs, KRIs, and other metrics to measure program success Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information. High degree of organization, individual initiative and personal accountability and resiliency. Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. Proven ability to manage multiple demands successfully within a matrixed organization. Track record of creating and leading strong cross-functional teams. Enjoys solving large and complicated problems. Ability maintain a positive, can-do attitude Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities