Senior Business Systems Analyst

Job Description

This is an exciting and dynamic position in the MIS & Analytics Team that enables Global Servicing Group processes to be the most efficient and effective by establishing the best-in-class MIS and analytics function. In this role, you will support Commercial Credit & Underwriting, with a focus on keeping our MIS Reporting & Analytics intact thru the transition to new enterprise capabilities, driving efficiencies & turning data into insights. The ideal candidate will be a strong analyst with a passion for driving improvement. The candidate will also possess a key eye for detail, excellent problem-solving abilities, and experience using data to enhance business. Regularly QC and documentation of American Express dashboards that show results related to Consumer, Corporate, Small Business and Brand surveys. Ensure data is accurate or wherever data issues are seen, raise timely tickets to address the issues. Minimum Qualifications Identify, address, and preventing data quality issues Strong attention to detail Rally, JIRA or similar project/Agile management tool Desire to learn and passionate for customer experience Strong communication, collaboration and organization Preferred Qualifications Qualtrics or similar survey tool/platform Market research Microsoft Suite (Excel, Word) Tableau Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities