Senior Manager - Customer Service

Business: Piramal Consumer HealthcareDepartment: Supply ChainLocation: KurlaTravel: Medium

Job Overview

The incumbent is responsible for managing end-to-end supply chain operations across Modern Trade, E-commerce, and Quick Commerce channels. This includes analyzing and reporting performance data to drive service excellence, operational efficiency, and cost optimization. The role ensures seamless order fulfilment and enhances customer satisfaction through cross-functional collaboration. Key responsibility will be Fill Rate measurement and maximization.

Key Stakeholders: Internal

Sales Team (KAMs), Transportation Team and RFMs, Planning Teams, Finance

Key Stakeholders: External

KAMs of Ecom/Q.Com/ MT chains, CFA & Hub Operators, Transporters

Reporting Structure

Sr. Chief Manager-Warehouse and Fulfillment

Experience

5+ years of experience in Customer Service Manager and Logistics in a Modern Trade, Ecommerce, Q.Com environment.

Competencies

• Familiarity with Modern Trade, Q.com platforms, and retail business operations, ecommerce supply chain processes, including inventory management, order fulfillment, and logistics.
• Proficiency in MS Office, SAP ERP and data visualization tools like Power BI or Tableau.
• Exposure to Customer service portals and tools as per industry standards.
• Strong communication and stakeholder management skills
  

Qualifications

Bachelor’s degree in Supply Chain Management, Logistics or a related field

About Us

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

About The Team

Piramal Consumer Products Division is a leading consumer care business division for Piramal Pharma Limited. Piramal CPD has strived for customer-centricity and solving routine disrupting problems. since 2009. As part of the over 38-year-old Piramal Group, we are proud to have a rich legacy founded on the values of Knowledge, Action, Care, and Impact, which are evident in how we operate as an organization. We live by our mission statement of "Doing Well and Doing Good." Piramal Consumer Products Division has touched the lives of over 7 crore Indians. Piramal CPD meets the needs of consumers in a variety of sectors, including Skin Care, Digestives, Women's Intimate Range, Kids Wellbeing & Baby Care, Pain Management, Oral Care, Gut Health, Respiratory Solutions, Multivitamins, and Food Supplements. We now have one of the largest distribution networks in the consumer healthcare industry, with 1500+ towns, 2.8 lac+ outlets, 12000+ organized retail outlets, E-commerce, and a 1200+ strong field force. Piramal CPD is one of the fastest growing businesses of Piramal Group. Our most popular brands are ranked first or second in their respective market segments. The company has consistently grown at a CAGR of 20%+ and ended FY 2021 with a top-line value of Rs.690 Cr. Our goal is to be the market leader in the Indian OTC market. Our talented team is at the heart of it all. We take great pride in creating a workplace that caters to each and every individual's career needs. We go to great lengths to ensure that everyone on our teams is valued and recognized.Job Info

• Job Identification 9367
• Job Category Supply Chain
• Posting Date 08/25/2025, 10:32 AM
• Apply Before 09/16/2025, 10:32 AM
• Job Schedule Full time
• Locations Project : Piramal Agastya, PRL Agastya Pvt Ltd., LBS Marg, Kamani Junction,, Mumbai, Maharashtra, 400070, IN