Senior Manager

only from international BPO experience in Workforce management department.

· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.

· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.

· Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.

· Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.

· Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.

· Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.

· Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.

· Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.

· Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.

· Lead and mentor WFM managers.

· Should have experience in Billing & invoicing

CTC – Max 25LPA (net take home pre tax 1.50lpa) (includes the variable pay)

Location – Pune – Yerwada (Pick & drop available within the boundary )

Mumbai – Malad west/ Goregaon

We need from international BPO

Shift – Candidian shift (Window – 5pm – 4am rotational off & rotational shift 5days working )

Notice period – need candidates who are immediate joiners or can join in 15 – 20days max ) or Notice period buyout is available.