Senior Manager – Business Excellence

About Dentsu International India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle,

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth.

Learn more at:

https://www.dentsu.com/

https://www.dentsu.com/careers

Role Overview

As the Senior Manager – Business Excellence, you will lead initiatives to drive operational

efficiency, quality, and performance across key business functions. You’ll work cross functionally with business, creative, media, and technology teams to design and implement

frameworks for process improvement, performance management, and strategic

transformation.

Key Responsibilities

• Design and drive business excellence strategies to improve operational efficiency,

client delivery, and employee experience.

• Lead process re-engineering and optimization initiatives across digital marketing

verticals (media, creative, data, content).

• Implement quality and governance frameworks (SOPs, KPIs, audits, compliance) to

ensure consistent performance.

• Collaborate with delivery, finance, HR, and tech teams to identify gaps, reduce costs,

and enhance productivity.

• Use Lean, Six Sigma, or similar methodologies to implement continuous improvement.

• Lead change management initiatives and drive adoption of new tools and processes.

• Provide data-driven insights and dashboards to leadership for decision-making.

• Drive key strategic projects like automation, workflow digitization, shared service

models, or integration post-acquisition.

• Mentor and coach junior team members in business excellence practices.

Key Requirements

• 7+ years of experience in business excellence, strategy, or operations, preferably in

digital marketing, media, consulting, or tech-enabled services.

• Proven track record of leading transformation initiatives across functions.

• Strong analytical and problem-solving skills; proficiency in Excel, PowerPoint, and

visualization tools (Power BI/Tableau).

• Certification in Lean Six Sigma (Green Belt or Black Belt preferred).

• Excellent stakeholder management and communication skills; ability to influence

senior leadership.

• Experience working in a matrix, fast-paced, client-facing organization.

• Exposure to digital/advertising/creative/media agency processes is a plus.

Why Join Us?

• Be part of a dynamic, future-forward team that shapes how the business operates.

• Drive meaningful impact across people, process, and performance.

• Work with some of the best talent in digital and experience transformation.

• Flexible, inclusive, and collaborative culture that encourages innovation