Senior Manager - AR Operations

Job Title: Senior Manager – AR Operations
Location: Mumbai / Navi Mumbai
Shift: Night

Mode: Work from Office

Statement of the Job:
The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols.

Duties of the Job:

• Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections.
• Manage day-to-day activities of the team, including but not limited to:
  • Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
  • Tracking and maintaining metrics for various data, including collections reports and operations reports.
• Develop processes to improve productivity and quality within the team.
• Participate in new pilot projects and work towards a smooth transition of knowledge to the team.
• Collaborate with the team to resolve any personnel issues or conflicts that may arise.
• Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements.
• Conduct regular conference calls with clients to identify ways to improve client satisfaction.
• Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation.
• Manage client relationships effectively.

Eligibility:

• Minimum of 11 years of experience in AR US Healthcare, with the designation of Manager or above.
• Willingness to work night shifts.
• Experience in AR Follow-up and Denial Management US Healthcare RCM.
• Availability to join within 30 days