Senior IT Support Engineer

• Respond to internal support inquiries in person, via Slack, email, or phone calls
• Configure and setup IT hardware, including laptops, printers, and peripherals
• Technology enablement service and training
• Provision, de-provision, user accounts & system access
• Provide event & meeting support via Zoom
• Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
• Ensure accurate inventory of hardware assets
• Maintain a high level of service and support using JSM ticketing system
• Collaborate with external partners like Security and Facilities
• Participate in a global emergency on-call rotation

Your Qualifications

• 5+ years of experience supporting Mac hardware
• Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack, JSM)
• Familiarity with generative copilot platforms (Moveworks)
• Network knowledge and troubleshooting
• Familiarity with JAMF Pro and The ideal candidate will possess exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills.
• Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)
• Demonstrate empathy and a desire to provide a first-class end-user experience
• Exhibit passion and motivation for new technology and learning
• Demonstrate ability to work both independently and as a member of a team

Desired Qualifications (Good to have)

• Apple Certified Macintosh Technician (ACMT) certification
• Apple Certified Support Professional (ACSP) certification
• Google Workspace certification (Good to have)
• ITIL Certificate (Good to have)
• Google IT Support Professional certification
• Comfortable using a command line
• Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)