Senior IT Support Engineer

Position Title:

Location:

Work Arrangement:

Experience Level:

Education Requirements:

About the Company:

Ignitho Inc. is a leading data engineering and AI services company with a global presence, including offices in the US, UK, India, and Costa Rica.

Visit our website to learn more about our work and culture: www.ignitho.com.

Ignitho is a portfolio company of Nuivio Ventures Inc., a venture builder dedicated to developing Enterprise AI product companies across various domains, including AI, Data Engineering, and IoT.

Learn more about Nuivio at: www.nuivio.com.

Position Overview:

The Senior IT Support Engineer will be responsible for managing IT infrastructure, ensuring smooth day-to-day operations, and maintaining enterprise systems. The role involves troubleshooting, IT asset management, Microsoft 365 administration, and supporting cloud operations.

Roles and Responsibilities:

Hardware & Software Troubleshooting:

• Handle hardware and software troubleshooting for enterprise systems.
• Manage networking and server operations.

IT Asset Management & Maintenance:

• Maintain and update IT asset inventory with accurate records of hardware, software, and licenses.
• Coordinate with vendors for procurement, repair, and disposal of IT assets.
• Track asset lifecycle and ensure compliance with company policies.

License Management & Microsoft 365 Administration:

• Manage and maintain Microsoft 365 licenses and related services.
• Manage user accounts, mailboxes, and groups in Microsoft 365 Admin Centre and Azure AD.
• Assign and monitor license usage across Exchange Online, SharePoint, Teams, and OneDrive.
• Troubleshoot issues related to Microsoft 365 applications and services.
• Manage security settings, MFA policies, and data retention configurations.

Cloud Operations:

• Perform cloud operations, including monitoring, provisioning, and troubleshooting resources across AWS, Azure, or other cloud platforms.

Must have Skills:

• Hardware and software troubleshooting
• IT asset management
• Networking and server management
• Microsoft 365 administration and license management
• Cloud operations (AWS, Azure, or similar platforms)
• Strong problem-solving and communication skills

Nice to have Skills:

• Knowledge of IT compliance frameworks
• Experience with automation or scripting for IT operations
• Familiarity with endpoint security management tools
• Knowledge of ISO Compliance Protocols