Senior IT Support Engineer

Experience -

A minimum of 4+ years of experience in application support or similar positions. - Mandatory
A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. -Mandatory Exceptional problem-solving abilities and meticulous attention to detail are necessary. -Desirable Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. -Mandatory

Knowledge -

A thorough understanding of operating systems like Linux and its command line interfaces and software applications is crucial for effectively troubleshooting and maintaining applications. - Desirable
Strong understanding of application architecture is necessary. - Mandatory Strong analytical abilities are essential for identifying and resolving issues that may affect application performance or efficiency. - Mandatory Capacity to multitask and prioritize effectively is vital for managing multiple issues and projects simultaneously while maintaining accuracy and attention to detail. - Desirable Proficient communication skills are important for engaging with team members, IT professionals, and users, facilitating clear explanations of technical concepts. - Mandatory Strong customer service skills are required to address user inquiries promptly and effectively. - Mandatory Knowledge of programming languages, such as Java, is advantageous for understanding and troubleshooting code. - Desirable Experience with database management and data analysis tools is beneficial for handling and interpreting application-related data. - Desirable The ability to work collaboratively in a team environment is essential for partnering with other engineers and IT professionals to provide optimal application support. - Mandatory Basic Knowledge for IBM MQ: (Mandatory) Experience with IBM MQ: Familiarity with IBM MQ installation, configuration, and administration. MQ Queue Management: Ability to create and manage queues, topics, channels, and listeners in MQ. Message Handling: Understanding of message queuing principles, including message persistence, transactions, and error handling.

Technical Skills -

Proficiency in various operating systems (Windows, Linux) to troubleshoot and support applications. - Mandatory Familiarity with languages commonly used in application development (e.g., Java, JavaScript) to understand code behavior and assist in debugging. - Mandatory Understanding of SQL and database management systems (e.g., Oracle, MySQL, SQL Server, PostgreSQL) for querying and troubleshooting datarelated issues. - Mandatory Familiarity with MS Office tools like (MS Word, Powerpoint, Excel) - Mandatory, experince with IBM MQ interfaces - mandatory

Responsibilities -

Identify and resolve intricate application problems escalated from the customer by analysing logs and performance data.
Provide technical support for application-related issues, ensuring swift resolution and user satisfaction. Monitor application performance and conduct regular system assessments to identify and address potential problems. Collaborate with developers to detect and rectify software bugs and system malfunctions. Assist in the deployment and configuration of new software versions and updates. Document support processes, troubleshooting techniques, and solutions for future reference. Train and support end-users on application functionalities and best practices. Contribute to the design and implementation of application enhancements and new features. Stay updated on industry trends and technologies to improve application performance and user experience.