Senior IT Support Engineer

Experience -

•    A minimum of 4+ years of experience in application support or similar positions. - Mandatory
•    A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory •    Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. -Mandatory •    Exceptional problem-solving abilities and meticulous attention to detail are necessary. -Desirable •    Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. -Mandatory

Knowledge -

•    A thorough understanding of operating systems like Linux and its command line interfaces and software applications is crucial for effectively troubleshooting and maintaining applications. - Desirable
•    Strong understanding of application architecture is necessary. - Mandatory •    Strong analytical abilities are essential for identifying and resolving issues that may affect application performance or efficiency. - Mandatory •    Capacity to multitask and prioritize effectively is vital for managing multiple issues and projects simultaneously while maintaining accuracy and attention to detail. - Desirable •    Proficient communication skills are important for engaging with team members, IT professionals, and users, facilitating clear explanations of technical concepts. - Mandatory •    Strong customer service skills are required to address user inquiries promptly and effectively. - Mandatory •    Knowledge of programming languages, such as Java, is advantageous for understanding and troubleshooting code. - Desirable •    Experience with database management and data analysis tools is beneficial for handling and interpreting application-related data. – Desirable •    The ability to work collaboratively in a team environment is essential for partnering with other engineers and IT professionals to provide optimal application support. - Mandatory •    Basic Knowledge for IBM MQ: (Mandatory)  •    Experience with IBM MQ: Familiarity with IBM MQ installation, configuration, and administration. •    MQ Queue Management: Ability to create and manage queues, topics, channels, and listeners in MQ. •    Message Handling: Understanding of message queuing principles, including message persistence, transactions, and error handling.  

Technical Skills -

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Responsibilities -

•    Identify and resolve intricate application problems escalated from the customer by analysing logs and performance data. 
•    Provide technical support for application-related issues, ensuring swift resolution and user satisfaction.  •    Monitor application performance and conduct regular system assessments to identify and address potential problems.  •    Collaborate with developers to detect and rectify software bugs and system malfunctions. Assist in the deployment and configuration of new software versions and updates.  •    Document support processes, troubleshooting techniques, and solutions for future reference.  •    Train and support end-users on application functionalities and best practices.  •    Contribute to the design and implementation of application enhancements and new features.  •    Stay updated on industry trends and technologies to improve application performance and user experience.