Senior Inside Sales Manager

Job Description

We are seeking a proactive and experienced Team Leader for our Inside Sales team in the E-commerce domain. The ideal candidate will be responsible for leading a team of Inside Sales Executives, driving sales performance, ensuring customer satisfaction and contributing to the company's revenue targets. Key Responsibilities: Team Management: Lead, mentor and motivate a team of Inside Sales Representatives. Monitor individual and team performance against KPIs and targets. Provide coaching and regular feedback to improve team productivity and effectiveness. Sales Operations: Drive revenue growth through effective lead management, pipeline conversion and customer engagement. Ensure timely follow-up and closure of leads generated via various channels (inbound, outbound, digital). Collaborate with the marketing team to align sales strategies with promotional campaigns. Reporting & Analysis: Track and report on daily, weekly and monthly sales metrics. Analyze performance data to identify trends, opportunities and areas for improvement. Prepare presentations and reports for senior management. Process Optimization: Develop and implement standard operating procedures (SOPs) for sales processes. Ensure adherence to sales protocols and CRM usage. Recommend and execute process improvements to enhance efficiency. Customer Engagement: Handle escalated client issues and ensure high customer satisfaction. Build and maintain strong relationships with key customers and partners. Key Requirements: Master’s degree in Business Administration, Marketing or related field (MBA preferred). 3 to 5 years of experience in Inside Sales, with at least 1–2 years in a leadership role. Proven experience in operations management and team leadership. Strong analytical and problem-solving skills. Strong understanding of the E-commerce industry and sales lifecycle. Proficiency in CRM tools (e.g., Salesforce, Zoho, NGUCC). Excellent communication, negotiation and interpersonal skills. Ability to work in a fast-paced & target-driven environment. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person