Senior Inside Sales Manager

We are seeking a proactive and experienced Team Leader for our Inside Sales team in the E-commerce domain. The ideal candidate will be responsible for leading a team of Inside Sales Executives, driving sales performance, ensuring customer satisfaction and contributing to the company's revenue targets.

Key Responsibilities:

• Team Management:
• Lead, mentor and motivate a team of Inside Sales Representatives.
• Monitor individual and team performance against KPIs and targets.
• Provide coaching and regular feedback to improve team productivity and effectiveness.
• Sales Operations:
• Drive revenue growth through effective lead management, pipeline conversion and customer engagement.
• Ensure timely follow-up and closure of leads generated via various channels (inbound, outbound, digital).
• Collaborate with the marketing team to align sales strategies with promotional campaigns.
• Reporting & Analysis:
• Track and report on daily, weekly and monthly sales metrics.
• Analyze performance data to identify trends, opportunities and areas for improvement.
• Prepare presentations and reports for senior management.
• Process Optimization:
• Develop and implement standard operating procedures (SOPs) for sales processes.
• Ensure adherence to sales protocols and CRM usage.
• Recommend and execute process improvements to enhance efficiency.
• Customer Engagement:
• Handle escalated client issues and ensure high customer satisfaction.
• Build and maintain strong relationships with key customers and partners.

Key Requirements:

• Master’s degree in Business Administration, Marketing or related field (MBA preferred).
• 3 to 5 years of experience in Inside Sales, with at least 1–2 years in a leadership role.
• Proven experience in operations management and team leadership.
• Strong analytical and problem-solving skills.
• Strong understanding of the E-commerce industry and sales lifecycle.
• Proficiency in CRM tools (e.g., Salesforce, Zoho, NGUCC).
• Excellent communication, negotiation and interpersonal skills.
• Ability to work in a fast-paced & target-driven environment.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person