Job
Description
Role Overview: As the Lead Technical Architect for the Digital Workplace Support Services team, you will oversee the design, implementation, and continuous improvement of system integrations supporting our global Digital Workplace support platforms.At its core is ServiceNow ticket management and Employee Centre (we call “myIT” ) portal service capabilities but there are integrated elements of Microsoft 365, Microsoft Azure, AWS platforms and hardware device management services as part of the support estate.You will put the Customer first, working with our Devices, Site Technology, Productivity and Service Enablement teams to support solutions deployed to our end-users across our global sites to ensure that every employee from desk workers to industrial engineers get the technical support they need.The technology solutions you manage must be secure, compliant, performant, and aligned with business requirements specific to each platform. This makes for a broad spectrum of integrated solutions that you will need to govern. You will be pivotal in ensuring that any technology or process developed and deployed is reliable, scalable, and integrates seamlessly with other technologies within the organization. Strategy and Roadmap: bp's technical strategy aims to continue transition from small, customized vendor solutions to integrated, strategic multi-purpose platforms. Inevitably, there are integration needs between these platforms and your Team within Digital Workplace cover those.Key activities include future-proofing the technical roadmap, supporting proof of concept and minimum viable product for new or existing Digital Workplace technologies, scaling up plans, and addressing existing technical debt to simplify and strengthen the technical portfolio. You will build repeatable patterns aligned to bp central architecture that allow us to be agile and continuously improve our estate of services. You will be adept at simplifying complex technical language and concepts, ensuring that business partners who are not IT-focused can clearly articulate their requirements as well as understand and align with Digital Workplace technology strategies and implementations. A Bachelor's (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics, hard science, or equivalent work experience.Several years of professional experience in the field of enterprise architecture / IT strategy development - Proven experience in developing Support Service technical strategy.Understanding and empathy of end-user issue resolution, escalation processes and support service optimisation.10+ years hands on experience in architecture, design, and deployment of industry leading customer centric Support products – especially ServiceNow, Azure and AWS.Experience integrating process flows for these products across other industry leading integrated products such as Salesforce and SAP.In depth knowledge of Microsoft 365 and Device Management Technologies (InTune), Azure process flow and automation technologies, Azure Integration Services, Low and No-Code integration and other automation technologies.2 or more projects leading Support Service and process automation implementations at an enterprise level with integration to other enterprise systems.Good understanding of the Cloud native Integration capabilities like native API Gateways on different cloud providers (AWS, Azure).
