Senior Group Manager F&A Ops

Role Overview: As a Senior Group Manager F&A Ops at WNS (Holdings) Limited, you will play a key role in the F&A Operations leadership team. Your primary responsibility will be to ensure business delivery within SLAs, focusing on client management, customer satisfaction, team efficiency, and growth. You will need to be a strategic F&A professional with excellent stakeholder management skills, executive presence, and the ability to multitask in a complex and evolving technology-driven BPM environment. Strong domain knowledge and client acumen are essential for this role. Key Responsibilities: - Drive business to ensure delivery within SLAs with a high emphasis on client management, customer satisfaction, team efficiency, and growth. - Manage overall operations, SLA delivery, quality, and general administration for a key client in the F&A domain. - Lead and motivate a team of Support and Operation Leaders, providing coaching, feedback, learning and development initiatives, and staff motivation and retention programs. - Implement rewards/recognition, appraisal & incentive programs, and create cross-functional teams to encourage team building. - Coordinate client interactions, manage conference calls, build rapport with key client contacts, and aim for excellent Voice of Customer (VOC) scores to drive further business growth. - Influence leadership, work with people to drive common solutions and issue resolutions, and support new business initiatives. - Ensure infrastructure utilization meets business requirements and support new process migrations. - Drive transformation through Consolidation, Harmonisation, and Automations including RPA and Power BI. Qualifications: - B. Com (Hons) (Note: Any additional details of the company were not mentioned in the job description provided),