10 years experience in Information Technology (IT) managing operations and customer service management functions- Airline experience and/or ATI know-how
In-depth knowledge and understanding in one or several of the following domains: Network protocols and services System and Applications- Customer Service pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction- Installation and configuration of end user applications and software.- Ability to analyze draw conclusions and create solutions to complex customer or infrastructure problems- Ability to build relationships with peer and management levels both with clients and the company management- Product and Service knowledge in several of the following areas at advanced levels: - Airport Services - Desktop services - Network Services - Customer specific services and solutions (for dedicated support)- Understanding of ITIL IT and network components and principles- Expert knowledge of ACM products and services and proprietary systems where appplicable- Knowledge of Airline and CAA customers use of ACM applications where applicable- Demonstrated maturity in handling complex customer issues and demanding customers
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Applications Support
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Product/Solution Knowledge
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Service Infrastruct/Platforms
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Service Management Process
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Technical Communication
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Adhering to Principles & Values
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Communication
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Creating & Innovating
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Customer Focus
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Impact & Influence
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Leading Execution
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Results Orientation
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Teamwork
Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification applicable vendor / technology expert level certification or equivalent work experience- Recognized industry certifications such as MCSM MCITP MCM RHCE CCIE (for Network) IBM Expert - ITIL Foundation Certificate
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
