Senior Executive Travel Desk

Job Description

Details: Job Description Stefanini Inc. ('Stefanini') is a global technology company providing a full-service of onshore, nearshore, and offshore services; systems integration/development and consulting; and strategic staffing services to Fortune 1,000 enterprises worldwide. Stefanini is a leader in Workplace Services, Infrastructure Outsourcing, Application Services, and BPO. We work with our Customers to digitally transform their business for today's dynamic environment. Today, Stefanini's global presence spans across four (4) continents, 41 countries with 70 offices and more than 38,000 employees speaking 44 languages. The Candidate will be responsible for the overall Travel Function (International & Domestic) including Visas, Air, Rail and Road Travel, Hotel Bookings, Travel Insurance, Maintaining of MIS for Travel, coordinating with vendors and travel operators and ensuring the safety and other requirements as per the need. Coordinating with Travel Agency for outbound travelers and to ensure timely support for all their travel requirements. The role will report to the Office Manager - Facility Administration. Responsibilities: Booking Travel Arrangements: This involves making flight, hotel, rental car, and other transportation arrangements for employees or clients. This could include domestic or international travel. Itinerary Planning: Creating detailed itineraries for travelers, including flight schedules, hotel reservations, meeting times, and any other relevant information. Coordination: Liaising with various travel agencies, airlines, hotels, and other service providers to ensure smooth travel experiences for clients or employees. Customer Service: Providing assistance to travelers regarding travel-related queries, changes, cancellations, or emergencies. This may involve handling complaints and resolving issues promptly. Handle all aspects of the visa process, including researching visa requirements, scheduling appointments, managing documentation, and providing end-to-end support. The role also involves collecting feedback from travelers after their visa interview, building a repository of common questions and answers, and ensuring thorough preparation for future applicants. Identify and issue overseas travel insurance policies, ensuring that travelers are adequately covered for their international trips. Responsible for ensuring seamless arrival and departure experiences for guests, including overseeing seating arrangements, preparing and delivering welcome notes, collecting feedback on local logistical support, and implementing necessary adjustments based on guest feedback to enhance service quality. Expense Management: Managing travel budgets and expenses, including processing reimbursements, tracking spending, and ensuring adherence to company travel policies. Documentation: Ensuring that all travel documents, such as passports, visas, and travel insurance, are in order and assisting travelers with any necessary paperwork. Travel Policy Compliance: Ensuring that all travel arrangements are in line with company policies and guidelines, including budgetary constraints and travel restrictions. Keeping an update MIS and holding discussion with reporting manager. Tracking and Issue of Corporate Credit Card for all travelers who require this facility. Activation / Deactivation of Credit Cards and checking and clearing payments. Checking, ratifying and processing weekly invoices and ensuring timely payments. Experience And Education Required: 5 years of experience with a Travel Agency or handling of multiple travels for MNC. Job Requirements Details: Job Specific Experience: Itinerary Management: Design, plan, and customize travel itineraries for clients, ensuring a seamless experience. Vendor Coordination: Collaborate with airlines, hotels, transport services, and other travel partners to secure bookings. Customer Service: Address client inquiries, provide travel assistance, and resolve operational issues efficiently. Documentation & Compliance: Ensure all travel documents (visas, tickets, insurance) are arranged and meet regulatory requirements. Operational Execution: Manage bookings, confirmations, cancellations, and amendments to travel plans. Cost Management: Negotiate with suppliers for best rates and ensure cost-effective travel solutions. Technology Utilization: Work with in-house travel management software Reporting & Feedback: Prepare operational reports, analyze customer feedback, and improve service standards. Show more Show less