Senior Executive

Job Description

Job Title: Associate / Executive – Operations & Support Location: Mumbai (Hybrid) Experience: 5+ years Department: Tax Operations / Customer Experience / Support About myITreturn.com myITreturn.com is one of India’s leading online platforms for income-tax return filing and tax advisory services, trusted by millions of users and enterprises. We are driven by our mission to simplify taxes for every Indian using smart technology and personalized assistance. Job Overview We are looking for a motivated and detail-oriented professional to join our team and contribute to the smooth execution of operational and customer-facing activities. The ideal candidate will have a blend of strong communication skills, a passion for learning, and the ability to manage tasks efficiently. Key Responsibilities Handle operational processes and support customer queries related to tax filing services. Communicate clearly and effectively with clients and internal teams. Manage assigned tasks and projects within defined timelines. Ensure data accuracy and attention to detail in daily operations. Collaborate with team members to resolve routine challenges and improve processes. Quickly absorb new information and apply knowledge to practical tasks. Prepare reports, presentations, and documentation as needed. Contribute to cross-functional coordination and task follow-ups. Skills & Competencies Core Skills Time Management and Task Prioritization Excellent Written and Verbal Communication Attention to Detail and Accuracy Adaptability and Problem Solving Organizational and Planning Skills Interpersonal Skills Teamwork and Collaboration Active Listening and Empathy Conflict Management and Negotiation Learning & Development Learning Agility and Curiosity Application of Training and Feedback Dedication to Continuous Improvement Technical & Analytical Skills Proficiency in MS Office / Google Workspace Basic Data Analysis and Interpretation Technical Comfort with Internal Tools and Dashboards Data Visualization (basic understanding preferred) Optional (Added Advantage) Prior experience in tax-related domains or fintech/SAAS operations Exposure to project or process coordination tasks Why Join Us? Be part of a fast-growing company impacting millions of users. Work with a collaborative and motivated team. Get hands-on experience in India’s digital tax ecosystem. Enjoy a culture that values learning, performance, and growth.