Senior Executive-Operations

Job Description

The Senior Executive - Operations (Cold Storage Warehouse) is responsible for overseeing day-to-day warehouse activities, ensuring efficient storage, handling, and dispatch of temperature-sensitive goods. This role is responsible for guiding the operations team, work in partnership with cross functional teams to create synergy to fulfilling customer SLAs, safe, compliant and efficient operations translating into desired profitability. Key responsibilities : Efficient handling of temperature sensitive (Frozen & Chilled) products. Temperature monitoring of all inward and outward product movement Responsible for complete management of the warehouse - Domestic and EXIM. Looking after the overall management of warehouse and inventory outflow, including managing shifts Able to implement processes and systems that will generate higher productivity Understands the principles of Inventory / Stock Management. Able to analyse the data to monitor the systems and plan improvements. Maintains the physical conditions of the warehouse and ensure safe environment. Hands on IT and Excel Skills. Clear macro and micro planning of workload at beginning of the day and plan activities taking into account workload, attendance, special situations etc. Implementing strict measures in operations and optimizing resource and capacity utilization. Managing the distribution operations and maintaining the stocks without variance by stock verification process. Discuss and Implement Customers SLAs. Good communication with the customers and acting as single window information for in and out flow of information and its execution. Proper and timely replenishment and cycle counts and bin auditing. Handling complete facility and infrastructure set up. Managing office equipment, fixed assets and ensuring that all the equipment are functional. Setting up resource allocation as per load for MHE. Managing housekeeping activity disposal of scrap and waste through proper coordination with Commercial HSSE / compliances. Calculating and monitoring Capex and Opex cost of the distribution centre. Productivity Benchmarking and optimizing utilization of all assets. Managing budgeting, operational planning, etc. Ability to understand Customer Requirements and provide costings and solutions - as required - for various industry segments. Attend and implement outcomes of Service Performance Reviews with customers Understand Customs / Legal requirements of Warehousing Key performance indicators: Zero error in receiving and dispatch of goods. Ensure KPI s are always achieved and maintained. Experience in Managing CICO, FC and E-commerce. Complete Customer satisfaction and no complaints. SOP s are adhered and revised from time to time as per management s decision No complaints from Customs and Government Authorities. Ensure operations as per the statutory regulations; periodical audits conducted and report submitted to management with action plans and deadlines. Individual agreements with the customers to be adhered; no deviation permitted without the proper approval from authorities. No major IR & Security incidence. Safety Follow the highest safety standards with no compromise. Understand and promote the importance of Safety by observing and supporting all safety initiatives strictly and demonstrate commitment towards safety Complying with HSSE Requirements and ensuring Corrective and Preventive Actions. Qualifications : Graduate (B.E /B Tech would be a plus) in any field of study with minimum experience of 5 yrs in managing warehouse operations Good knowledge of WMS system and GWP, warehouse operations, inventory management, stock counts, inventory reconciliation, food safety and temperature integrity in warehouse operations Excellent communication and interpersonal skills Problem solving and decision making Strong in operations and time management Good analytical skills, effective delegation and result oriented