Senior Executive - Customer Success (SPANISH)

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Executive- Customer Success (SPANISH_NIGHT SHIFT)

4-6

We will count on you to:

• Lead and manage all projects from initiation through to delivery, ensuring that all project/client objectives are met
• Develop detailed project plans, including scope, timelines, budget estimates,
• Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects
• Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success
• Effectively communicate project details to team members to align solutions with client requirements
• Maintain open and transparent communication with clients, providing regular updates and progress reports
• Foster a culture of continuous improvement by providing/seeking feedback, conducting post-project reviews and implementing learnings.

What you need to have:

• Self-starter, seeking a new professional challenge and a role with enormous growth potential in SaaS consulting, Online Product Company.
• Graduate with strong stakeholder management capabilities and executive presence.
• Minimum 4-5 years of experience in a similar client facing role, experience in a B2B SaaS organization is a must.
• Strong interpersonal and communication skills, establishing trust with clients and team members
• Exceptional project management abilities, including effective prioritization, multitasking, and meeting deadlines
• Fundamental knowledge of project/client management, with proficiency in areas such as escalation management, project planning, stakeholder management
• Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment
• Demonstrated experience in negotiation, delegation and task management
• Thrives in a fast-paced environment, adept at managing multiple accounts in various stages
• Manages project progress tracking, updates, analysis, and life cycle where applicable.

What makes you stand out:

• Expert in SPANISH Language (read, speak & write)
• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer

Mercer Assessments business