Senior Executive Customer Success

About Info Edge

InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: Shiksha.com

Shiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses.

Job Title: Client Success Sr. Executive/Deputy Manager

Job description

Roles and Responsibilities

• Ideation to Execution including moderation of Webinars and Virtual Fairs
• Managing Sales Ops Tasks – CMS/MIS/campaign activation
• Maintaining an accurate record of all New onboarding  & Existing clients/ sending periodic reports to sales team on client campaigns
• Manage lead flow and drive registrations/responses with Tele-calling team
• Creating Weekly/Monthly/Qtr and Annual Sales Reports for leadership team
• Cultivating solid relationships with internal stakeholders for execution of each tool, collaborate for business impact across Sales, Product, Tech teams
• Identifying ways to overcome clients' concerns on campaign outcomes – solution orientation/strategic thinking

• Bachelor's degree
• Experience – 2 To 5 Years
• Proven experience working in client marketing/delivery roles
• Proficiency in Microsoft Excel
• Data crunching skills required, should be able to draw insights through data
• Ability to innovate using AI and drive efficiency in process
• The ability to work efficiently under pressure
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Effective communication skills