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Kalpataru Limited
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Senior Executive - Customer Service

Senior Executive - Customer Service

Kalpataru Limited

5 - 10 years

7 - 12 Lacs

mumbai thane navi mumbai

Posted:None| Platform:

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Skills Required

customer service customer handling crm customer relationship aftersales escalations customer satisfaction complaint handling customer queries post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Objective of the role:

To enhance customer satisfaction by effectively managing post-sale relationships, promptly addressing inquiries and concerns, and ensuring seamless onboarding processes.

Position/Designation:

Department:

Qualification Required:

Roles & Responsibilities:

Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
Manage and update client data on CRM platforms Salesforce etc.
Handle customer queries, complaints, and service requests promptly and professionally.
Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Ensure customer onboarding and documentation processes are smooth and compliant.
Contribute to customer-centric process enhancements and experience initiatives.
Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.

Competencies Required:

Advanced Communication
Customer Orientation
Relationship Building

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