Senior Executive - Client Delivery (SEG Operations)

Job Description

Company: Mercer Description: We are seeking a talented individual to join our SEG Operations team at Mercer . This role will be based in Gurgaon . This is a hybrid role that has a requirement of working at least three days a week in the office. Executive / Senior Executive - Client Delivery The candidate will be responsible for client delivery & updating the client on the progress. Client interaction and client relationship management Real time update to the client on progress Interacting with Training partners, Clients and internal teams and seamlessly execute assessments Ability to monitor and raise flags with corrective actions Assessment planning and link generation for online and offline (tab based) assessment Sending SSC report on Daily/Weekly basis Collaboration with internal stake holders to plan the assessment Maintaining assessment trackers on Daily/Weekly basis Proactive initiatives taken in improving the overall process/ people/ technology. Multi task management and ability to solve complex problems What you need to have: Extremely comfortable in fast-paced, high-growth environment Creative and analytical thinker, fast learner, adoptive in nature Good speaking & writing English Knowledge of MS-office tools Round the clock availability What makes you stand out: Business oriented and interactive in nature Honest and humble personality Problem solver with positive attitude Operations management and conflict management Quality assurance & control, supervisory skill Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.