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LEAD School
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Customer Success Manager

Customer Success Manager

LEAD School

3 years

7 Lacs

koppal

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

engagement drive retention support training reporting management upselling

Work Mode

On-site

Job Type

Part Time

Job Description

Department

Customer Success & Growth

Job posted on

Nov 01, 2025

Employee Type

Probationer

Experience range (Years)

3 years - 8 years

ROLES & RESPONSIBILITIES
Customer Success & Engagement

Build strong relationships with school leaders and teachers to ensure adoption and impact.
Drive high customer satisfaction (NPS) and ensure timely issue resolution.

Retention & Revenue Growth

Lead school retention and renewals while identifying upsell and cross-sell opportunities.
Ensure timely fee collections and support schools in boosting admissions.

Training & Implementation Support

Conduct training for teachers and staff to drive effective program use.
Track implementation quality and coordinate with Academic and Sales teams.

Reporting & Campaigns

Maintain accurate records of school interactions, performance, and collections.
Execute BTL campaigns and share periodic progress reports.

EXPERIENCE

5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts).
Experience in collections, upselling, and school relationship management
Fluent in local language and open to travel to our partnered schools.
Graduate; MBA/BTech or math background preferred.

COMPETENCIES

Strong customer orientation and stakeholder management.
Effective communicator and trainer.
High ownership, structured, and solutions-driven.
Tech-savvy and comfortable working in fast-paced environments.

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