Senior ERP Support Executive

About the Company:

EAZY Business Solutions ( www.eazyerp.com ) was incorporated in 2007, in association with the Singhal Group, one of NCR’s most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as “Krish� in Real Estate and offers a wide range of financial consulting services in Personal, Industrial, Business and Institutional segments. Today, with a team of dynamic and experienced professionals at its helm, EAZY Business Solutions has become one of the fastest growing ERP Product, Project Development and IT consulting companies. It has a veritable Pan-India presence, allowing great reach and accessibility to companies across the nation.

Job Summary:

The Senior ERP Support Executive will be responsible for providing advanced support, troubleshooting, and system maintenance for the organization’s ERP applications. This role requires a deep understanding of ERP modules, strong analytical skills, and the ability to collaborate with cross-functional teams to ensure smooth business operations. The individual will act as the bridge between end-users, technical teams, and vendors to drive system efficiency and enhancements.

Key Responsibilities:

• Troubleshoot, analyze, and resolve ERP-related issues in a timely manner.

• Monitor system performance and ensure availability, reliability, and data integrity .

• Coordinate with ERP vendors/partners for escalations, patches, and upgrades.

• Manage user roles, access controls, and security compliance within the ERP system.

• Assist in ERP implementations, module rollouts, and system integrations .

• Work closely with business stakeholders to gather requirements, design solutions, and optimize processes .

• Document support processes, FAQs, and maintain knowledge base for end-users.

• Train and guide junior support staff and end-users on ERP functionalities.

• Conduct regular audits, system testing, and data validation to ensure accuracy.

Required Qualifications & Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field .

• 5+ years of ERP support experience , preferably with [mention ERP: SAP, Oracle, Microsoft Dynamics, Odoo, etc.].