About Company- EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Job Skills and Responsibilties : Title: Selenium Automation Test Engineer/Tester Department: QA/Testing Purpose: To ensure the reliability, performance and quality of web and mobile applications through automated testing using Selenium and Appium. Key Responsibilities: · Create automated test scripts using Selenium and Appium. · Design data-driven and hybrid testing approaches. · Execute automated tests for web and mobile applications. · Analyze test results, identify defects and report them to developers. · Perform regression testing to verify fixes and validate new features. · Maintain and update test environments. · Troubleshoot test failures and resolve issues. Required Skills and Qualifications: · Strong knowledge of Selenium WebDriver and Appium. · Proficiency in at least one programming language (e.g. Java, Python). · Experience with various testing frameworks (e.g.TestNG, JUnit). · Familiarity with cross-browser testing and debugging. · Excellent analytical and problem-solving skills. · Strong communication and collaboration skills. · Generate detailed test reports and documentation. Testing Knowledge: · Strong understanding of software testing principles, methodologies and best practices. · Experience in writing and executing automated test cases for both web and mobile applications. · Ability to identify testable events and develop effective test strategies. Desired Qualifications (Optional): · Experience with performance testing. · Experience with security testing. · Experience with defect management tools. · Relevant certifications. Education and Experience: · Bachelor's degree in Computer Science Engineering or a related field. · 3+ years of experience in software testing or quality assurance with a focus on automation. testng selenium automation cross-browser testing appium junit java problem-solving skills communication skills python testing selenium webdriver analytical skills collaboration skills
EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Role and Responsibilities: · Provide front desk reception duties for the office, including handling all phone calls and managing internal and external customers in a timely and professional manner. · Receive and greet all visitors with professionalism and warmth. · Develop and maintain a tracking system for all incoming and outgoing mails and courier items. · Assist in general office administration tasks. · Coordinate Ad-hoc company functions and events. · Perform data entry, documentation, printing, and filing duties. · Maintain a proper and user-friendly filing and document control system. · Book travel arrangements, such as flights, hotels, and railway tickets. · Maintain contact lists. · Order office supplies and research new deals and suppliers. Candidate Qualifications: · Minimum 2 years of experience in administrative responsibilities. Required Skills: · Excellent communication skills. · Pleasant and polite personality. · Ability to work 6 days a week from the office. · Strong follow-up skills and ability to make timely arrangements as required. Experience with travel arrangements is mandatory. management travel arrangements strong follow-up skills excellent communication skills pleasant and polite personality front office
Job Description: DMS Project Coordinator · Meeting and Coordinating with Clients · Maintaining and monitoring project plans · Documenting and following up on important actions and decisions · Undertaking project tasks as required and sharing project summary with clients · Assign tasks to internal teams and assist · Point of contact and communicate project status to all · Tracking project progress and timely communicating its status to management Skills Required – · Graduate/Postgraduate from any stream · Excellent Communication skills · Ability to deliver on time · Team handling and coordinating abilities project plans management ability to deliver on time project team handling and coordinating abilities excellent communication skills
About the Company: EAZY Business Solutions (www.eazyerp.com) was incorporated in 2007, in association with the Singhal Group, one of NCR’s most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as “Krish� in Real Estate and offers a wide range of financial consulting services in Personal, Industrial, Business and Institutional segments. Today, with a team of dynamic and experienced professionals at its helm, EAZY Business Solutions has become one of the fastest growing ERP Product, Project Development and IT consulting companies. It has a veritable Pan-India presence, allowing great reach and accessibility to companies across the nation. Job Profile : Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshooting technical problems, and ensuring smooth software operations. Understanding the business need of Customers Give Demo of various modules. Features of Tally to potential customers Close the customers with effective Demo Detailed knowledge of all the modules of Tally will be added advantage Other Requirements : Should be ready to visit customers place Should be able to understand customers queries and able to answer Should be growth oriented and solution focused Skill Set : Product Presentation / Demonstration Skills Result oriented sales attitude Good convincing power Able to speak and write workable English Good in Communication Convincing skills Negotiation skills tally erp sales attitude white belt tally software negotiation skills customer support product presentation demonstration skills sales yellow belt communication skills
Calling all marketing enthusiasts! If you're creative, driven, and ready to learn, we want you on our team! Key Responsibilities: Execute assigned tasks across digital and offline marketing : campaigns (email, WhatsApp, LinkedIn), coordination on events, and on-ground activities. Assist with content formatting, basic copywriting, and creating marketing collateral. Coordinate with vendors for merchandise and creative production. Maintain campaign trackers, documentation, and ensure timely follow-ups. Support research, lead data prep, and other execution work as needed. We’re looking for someone who is: Proactive, detail-oriented, and hands-on Open to taking up a full-time role post internship (PPO) From a marketing /communications/business background (BBA/BMS/BA/PGDM preferred) If you have a knack for marketing and are eager to learn and grow, we’d love to have you on board! event coordination vendor management copywriting offline marketing digital marketing campaign management content formatting data preparation email marketing marketing operations marketing strategy research campaigns
*Job Title:* Project Management Office (PMO) Specialist/Manager *Location:* Gurgaon About EAZY ERP Technologies Pvt. Ltd.: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold *Job Summary:* We are seeking an experienced Project Management Office (PMO) Specialist/Manager to join our team. The successful candidate will be responsible for establishing, maintaining, and improving project management standards, processes, and governance across the organization. The PMO Specialist/Manager will work closely with project managers, stakeholders, and senior leadership to ensure projects are delivered on time, within budget, and to the required quality standards. *Key Responsibilities:* 1. *Develop and Maintain Project Management Framework*: Establish and maintain project management policies, procedures, and standards. Develop and implement project management methodologies, tools, and templates. 2. *Project Portfolio Management*: Develop and maintain project portfolio dashboards, reports, and metrics. Provide regular project status updates to stakeholders and senior leadership. 3. *Project Governance and Compliance*: Ensure projects comply with organizational policies, procedures, and standards. Conduct project audits and reviews to identify areas for improvement. 4. *Project Management Support*: Provide coaching, mentoring, and support to project managers. Assist project managers with project planning, execution, and monitoring. 5. *Stakeholder Management*: Build and maintain relationships with stakeholders, including project sponsors, customers, and team members. Communicate project status, issues, and risks to stakeholders. 6. *Process Improvement*: Identify areas for process improvement and implement changes. Develop and implement project management metrics and KPIs. 7. Training and evaluation of PM team members by giving Individual attention to them 8. Client visit along with PM team *Requirements:* 1. *Education*: Bachelor's degree in Business Administration, Project Management, or related field. 2. *Experience*: Minimum 5-7 years of experience in project management, with at least 2-3 years in a PMO role. 3. *Certifications*: PMP, PRINCE2, or other project management certifications preferred. 4. *Skills*: Excellent communication, interpersonal, and stakeholder management skills. Strong analytical, problem-solving, and decision-making skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Proficiency in project management tools, such as MS Project, Asana, or Jira. stakeholder management pmo communication project management tools project management management analytical skills problem-solving project decision-making
Job Description: DMS Project Coordinator · Meeting and Coordinating with Clients · Maintaining and monitoring project plans · Documenting and following up on important actions and decisions · Undertaking project tasks as required and sharing project summary with clients · Assign tasks to internal teams and assist · Point of contact and communicate project status to all · Tracking project progress and timely communicating its status to management Skills Required – · Graduate/Postgraduate from any stream · Excellent Communication skills · Ability to deliver on time · Team handling and coordinating abilities client interaction team handling and coordinating abilities project project plans project management excellent communication skills management task assignment
About the Company: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Here is a comprehensive job description for an SFA (Sales Force Automation) Support role: Key Responsibilities 1. *SFA System Administration*: Administer and maintain SFA systems, ensuring data integrity, security, and system uptime. 2. *User Support*: Provide technical support to end-users, resolving issues and troubleshooting problems with SFA systems. 3. *Customization and Configuration*: Customize and configure SFA systems to meet business requirements, including creating custom fields, workflows, and reports. 4. *Data Management*: Manage data imports, exports, and data quality, ensuring data accuracy and consistency. 5. *Training and Documentation*: Develop and deliver training programs for end-users, as well as maintain documentation for SFA systems. 6. *System Integration*: Integrate SFA systems with other business applications, such as ERP, CRM, or marketing automation systems. 7. *Issue Resolution*: Resolve technical issues with SFA systems, working with IT teams and vendors as needed. Requirements 1. *Experience*: 1+ years of experience in SFA system administration, support, or a related field. 2. *Technical Skills*: Strong technical skills in SFA systems, Microsoft Dynamics, or similar platforms. 3. *Analytical Skills*: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. 4. *Communication Skills*: Good communication and interpersonal skills, with the ability to work with end-users, IT teams, and stakeholders. 5. *Attention to Detail*: Strong attention to detail, with the ability to ensure data accuracy and system integrity. microsoft dynamics data management issue resolution attention to detail sfa system administration system integration training and documentation technical support customization and configuration support communication skills automation documentation analytical skills sfa salesforce automation
Job Description: DMS Project Coordinator · Meeting and Coordinating with Clients · Maintaining and monitoring project plans · Documenting and following up on important actions and decisions · Undertaking project tasks as required and sharing project summary with clients · Assign tasks to internal teams and assist · Point of contact and communicate project status to all · Tracking project progress and timely communicating its status to management Skills Required – · Graduate/Postgraduate from any stream · Excellent Communication skills · Ability to deliver on time · Team handling and coordinating abilities project management team handling brd project saas coordinating abilities excellent communication skills
Job Description: DMS Project Coordinator · Meeting and Coordinating with Clients · Maintaining and monitoring project plans · Documenting and following up on important actions and decisions · Undertaking project tasks as required and sharing project summary with clients · Assign tasks to internal teams and assist · Point of contact and communicate project status to all · Tracking project progress and timely communicating its status to management Skills Required – · Graduate/Postgraduate from any stream · Excellent Communication skills · Ability to deliver on time · Team handling and coordinating abilities client interaction team handling and coordinating abilities project project plans project management excellent communication skills management task assignment
About the Company: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Here is a comprehensive job description for an SFA (Sales Force Automation) Support role: Key Responsibilities 1. *SFA System Administration*: Administer and maintain SFA systems, ensuring data integrity, security, and system uptime. 2. *User Support*: Provide technical support to end-users, resolving issues and troubleshooting problems with SFA systems. 3. *Customization and Configuration*: Customize and configure SFA systems to meet business requirements, including creating custom fields, workflows, and reports. 4. *Data Management*: Manage data imports, exports, and data quality, ensuring data accuracy and consistency. 5. *Training and Documentation*: Develop and deliver training programs for end-users, as well as maintain documentation for SFA systems. 6. *System Integration*: Integrate SFA systems with other business applications, such as ERP, CRM, or marketing automation systems. 7. *Issue Resolution*: Resolve technical issues with SFA systems, working with IT teams and vendors as needed. Requirements 1. *Experience*: 1+ years of experience in SFA system administration, support, or a related field. 2. *Technical Skills*: Strong technical skills in SFA systems, Microsoft Dynamics, or similar platforms. 3. *Analytical Skills*: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. 4. *Communication Skills*: Good communication and interpersonal skills, with the ability to work with end-users, IT teams, and stakeholders. 5. *Attention to Detail*: Strong attention to detail, with the ability to ensure data accuracy and system integrity. microsoft dynamics data management issue resolution attention to detail sfa system administration system integration training and documentation technical support customization and configuration support communication skills automation documentation analytical skills sfa salesforce automation
Job Description: DMS Project Coordinator · Meeting and Coordinating with Clients · Maintaining and monitoring project plans · Documenting and following up on important actions and decisions · Undertaking project tasks as required and sharing project summary with clients · Assign tasks to internal teams and assist · Point of contact and communicate project status to all · Tracking project progress and timely communicating its status to management Skills Required – · Graduate/Postgraduate from any stream · Excellent Communication skills · Ability to deliver on time · Team handling and coordinating abilities project plans management ability to deliver on time project team handling and coordinating abilities excellent communication skills
*Job Title:* Project Management Office (PMO) Specialist/Manager *Location:* Gurgaon About EAZY ERP Technologies Pvt. Ltd.: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold *Job Summary:* We are seeking an experienced Project Management Office (PMO) Specialist/Manager to join our team. The successful candidate will be responsible for establishing, maintaining, and improving project management standards, processes, and governance across the organization. The PMO Specialist/Manager will work closely with project managers, stakeholders, and senior leadership to ensure projects are delivered on time, within budget, and to the required quality standards. *Key Responsibilities:* 1. *Develop and Maintain Project Management Framework*: Establish and maintain project management policies, procedures, and standards. Develop and implement project management methodologies, tools, and templates. 2. *Project Portfolio Management*: Develop and maintain project portfolio dashboards, reports, and metrics. Provide regular project status updates to stakeholders and senior leadership. 3. *Project Governance and Compliance*: Ensure projects comply with organizational policies, procedures, and standards. Conduct project audits and reviews to identify areas for improvement. 4. *Project Management Support*: Provide coaching, mentoring, and support to project managers. Assist project managers with project planning, execution, and monitoring. 5. *Stakeholder Management*: Build and maintain relationships with stakeholders, including project sponsors, customers, and team members. Communicate project status, issues, and risks to stakeholders. 6. *Process Improvement*: Identify areas for process improvement and implement changes. Develop and implement project management metrics and KPIs. 7. Training and evaluation of PM team members by giving Individual attention to them 8. Client visit along with PM team *Requirements:* 1. *Education*: Bachelor's degree in Business Administration, Project Management, or related field. 2. *Experience*: Minimum 5-7 years of experience in project management, with at least 2-3 years in a PMO role. 3. *Certifications*: PMP, PRINCE2, or other project management certifications preferred. 4. *Skills*: Excellent communication, interpersonal, and stakeholder management skills. Strong analytical, problem-solving, and decision-making skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Proficiency in project management tools, such as MS Project, Asana, or Jira. stakeholder management pmo communication project management tools project management management analytical skills problem-solving project decision-making
EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Role and Responsibilities: · Provide front desk reception duties for the office, including handling all phone calls and managing internal and external customers in a timely and professional manner. · Receive and greet all visitors with professionalism and warmth. · Develop and maintain a tracking system for all incoming and outgoing mails and courier items. · Assist in general office administration tasks. · Coordinate Ad-hoc company functions and events. · Perform data entry, documentation, printing, and filing duties. · Maintain a proper and user-friendly filing and document control system. · Book travel arrangements, such as flights, hotels, and railway tickets. · Maintain contact lists. · Order office supplies and research new deals and suppliers. Candidate Qualifications: · Minimum 2 years of experience in administrative responsibilities. Required Skills: · Excellent communication skills. · Pleasant and polite personality. · Ability to work 6 days a week from the office. · Strong follow-up skills and ability to make timely arrangements as required. Experience with travel arrangements is mandatory. management travel arrangements strong follow-up skills excellent communication skills pleasant and polite personality front office
About Company- EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Job Skills and Responsibilties : Title: Selenium Automation Test Engineer/Tester Department: QA/Testing Purpose: To ensure the reliability, performance and quality of web and mobile applications through automated testing using Selenium and Appium. Key Responsibilities: · Create automated test scripts using Selenium and Appium. · Design data-driven and hybrid testing approaches. · Execute automated tests for web and mobile applications. · Analyze test results, identify defects and report them to developers. · Perform regression testing to verify fixes and validate new features. · Maintain and update test environments. · Troubleshoot test failures and resolve issues. Required Skills and Qualifications: · Strong knowledge of Selenium WebDriver and Appium. · Proficiency in at least one programming language (e.g. Java, Python). · Experience with various testing frameworks (e.g.TestNG, JUnit). · Familiarity with cross-browser testing and debugging. · Excellent analytical and problem-solving skills. · Strong communication and collaboration skills. · Generate detailed test reports and documentation. Testing Knowledge: · Strong understanding of software testing principles, methodologies and best practices. · Experience in writing and executing automated test cases for both web and mobile applications. · Ability to identify testable events and develop effective test strategies. Desired Qualifications (Optional): · Experience with performance testing. · Experience with security testing. · Experience with defect management tools. · Relevant certifications. Education and Experience: · Bachelor's degree in Computer Science Engineering or a related field. · 3+ years of experience in software testing or quality assurance with a focus on automation. testng selenium automation cross-browser testing appium junit java problem-solving skills communication skills python testing selenium webdriver analytical skills collaboration skills
Calling all marketing enthusiasts! If you're creative, driven, and ready to learn, we want you on our team! Key Responsibilities: Execute assigned tasks across digital and offline marketing : campaigns (email, WhatsApp, LinkedIn), coordination on events, and on-ground activities. Assist with content formatting, basic copywriting, and creating marketing collateral. Coordinate with vendors for merchandise and creative production. Maintain campaign trackers, documentation, and ensure timely follow-ups. Support research, lead data prep, and other execution work as needed. We’re looking for someone who is: Proactive, detail-oriented, and hands-on Open to taking up a full-time role post internship (PPO) From a marketing /communications/business background (BBA/BMS/BA/PGDM preferred) If you have a knack for marketing and are eager to learn and grow, we’d love to have you on board! event coordination vendor management copywriting offline marketing digital marketing campaign management content formatting data preparation email marketing marketing operations marketing strategy research campaigns
About the Company EAZY Business Solutions (www.eazyerp.com) was incorporated in 2007, in association with the Singhal Group, one of NCR’s most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as “Krish� in Real Estate and offers a wide range of financial consulting services in Personal, Industrial, Business and Institutional segments. Today, with a team of dynamic and experienced professionals at its helm, EAZY Business Solutions has become one of the fastest growing ERP Product, Project Development and IT consulting companies. It has a veritable Pan-India presence, allowing great reach and accessibility to companies across the nation. Responsibilities: Manage and Lead: · Lead a team of Eazy DMS Support Specialists Team leaders and Mangers (160 FTEs), providing coaching, mentoring, and performance feedback aligned with individual development plans. · Foster a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Performance and Efficiency: · Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. · Monitor key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, average handling time, customer satisfaction scores, and revenue generated through support services. · Analyze data and identify trends to optimize staffing levels, routing strategies, and resource allocation. · Implement continuous improvement initiatives and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client Satisfaction: · Regularly track and analyze client satisfaction metrics, proactively identifying and addressing areas for improvement. · Implement client feedback mechanisms and actively solicit feedback to understand client needs and expectations. · Develop and implement client satisfaction initiatives, exceeding client expectations and fostering long-term client relationships. Operational Excellence: · Streamline support processes to increase first-call resolution rates and reduce ticket resolution times. · Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for support specialists. · Partner with product development teams to ensure product features and documentation meet client needs. · Identify and implement opportunities to automate routine tasks and leverage technology to enhance support efficiency. Additional Responsibilities: · Stay up-to-date on the latest Eazy DMS features and updates to provide accurate and effective support. · Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless client experience. · Contribute to the overall growth and success of the Eazy DMS business vertical. Knowledge of calling system is mandatory Qualifications: Minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment. Proven track record of success in improving team performance, client satisfaction, and operational efficiency. Strong understanding of contact center best practices, metrics, and SLAs. Excellent communication, interpersonal, and leadership skills. Ability to multitask and work effectively in a fast-paced, results-oriented environment. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and other relevant software applications Knowledge of Salesforce service cloud will be an added advantage. Benefits Competitive salary and benefits package Opportunity to work with a growing and innovative company Positive and collaborative work environment Make a real impact on the success of Eazy DMS and its clients customer service problem-solving microsoft office suite team handling data analysis communication b2b enviroment process improvement client satisfaction dms support team management salesforce service cloud operational efficiency
About the Company: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold. Position- ERP Project Manager Job Description- The ERP Implementation Project Manager is responsible for planning, executing, and finalizing ERP projects according to deadlines and within budget. This role will lead cross-functional teams through the full lifecycle of ERP implementation—from requirement gathering and system design to testing, training, and post-go-live support—ensuring alignment with business goals and operational needs. Key Responsibilities: 1. Project Planning & Execution Define project scope, goals, and deliverables. Develop detailed work plans, schedules, budgets, and resource plans. Monitor progress and adjust as needed. 2. Stakeholder & Vendor Coordination Serve as the primary point of contact for internal stakeholders and external vendors. Conduct regular project meetings with business units and ERP consultants. Ensure stakeholder alignment and manage expectations. 3. Process Mapping & Requirements Gathering Work with departments (finance, HR, production, sales, etc.) to document business processes. Translate business needs into technical requirements. Review system design and ensure it meets functional requirements. 4. System Implementation Manage ERP configuration, customization, integration, and data migration. Ensure coordination between developers, consultants, and business users. 5. Testing, Training & Change Management Plan and oversee UAT (User Acceptance Testing) and integration testing. Prepare training materials and manage user training sessions. Drive change management and user adoption strategies. 6. Go-Live & Post-Implementation Support Coordinate go-live activities and cutover planning. Monitor early-stage system performance. Provide support and facilitate issue resolution post-implementation. user acceptance testing (uat) project project planning training testing stakeholder management stakeholder engagement erp implementation project management configuration and customization erp implementation training and change management change management data migration requirements gathering system design process mapping
Job Title: Customer SuccessLead(DMS) Location: Gurgaon Job Type: Full-time About EAZY ERP Technologies Pvt. Ltd.: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India’s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold Role Overview: As a Regional Manager for our DMS division, you will play a pivotal role in driving the success of our projects and bring additional revenues in the West Region. This role offers a unique opportunity to lead a team of project managers and coordinators, ensuring timely project delivery while cultivating strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs. Key Responsibilities: Lead with Vision: Oversee and mentor project managers and coordinators, ensuring effective execution and delivery of DMS projects. Strategic Management: Develop and implement project plans to meet deadlines and quality standards, while aligning with client needs. Client Engagement: Build and maintain strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs, enhancing client satisfaction and trust. Domain Expertise: Utilize your knowledge in FMCD, building materials, auto components, and supply chain management to drive project strategies and solutions. Performance Oversight: Monitor project progress, address challenges, and implement adjustments to ensure successful outcomes. Opportunity Identification: Leverage client interactions to uncover and drive upselling opportunities, expanding project scope and value. Continuous Improvement: Foster a culture of continuous improvement and innovation within the project team. Qualifications: Any Bachelor’s degree 10-12 years of experience in Regional Sales with a proven ability to lead a team for Customer Excellence. Extensive domain knowledge in Distribution business of FMCD / building materials Strong leadership, communication, and stakeholder management skills. What We Offer: - Incentives: Performance based incentives for successful project completion and upselling achievements. Career Advancement: Opportunities for growth and professional development in a leading technology firm. project domain expertise in fmcd leadership continuous improvement client engagement stakeholder management project management customer sales strategy sales
About the Company: EAZY Business Solutions (www.eazyerp.com) was incorporated in 2007, in association with the Singhal Group, one of NCR’s most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as “Krish� in Real Estate and offers a wide range of financial consulting services in Personal, Industrial, Business and Institutional segments. Today, with a team of dynamic and experienced professionals at its helm, EAZY Business Solutions has become one of the fastest growing ERP Product, Project Development and IT consulting companies. It has a veritable Pan-India presence, allowing great reach and accessibility to companies across the nation. Job Profile : Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshooting technical problems, and ensuring smooth software operations. Understanding the business need of Customers Give Demo of various modules. Features of Tally to potential customers Close the customers with effective Demo Detailed knowledge of all the modules of Tally will be added advantage Other Requirements : Should be ready to visit customers place Should be able to understand customers queries and able to answer Should be growth oriented and solution focused Skill Set : Product Presentation / Demonstration Skills Result oriented sales attitude Good convincing power Able to speak and write workable English Good in Communication Convincing skills Negotiation skills tally erp sales attitude white belt tally software negotiation skills customer support product presentation demonstration skills sales yellow belt communication skills