Posted:6 days ago|
Platform:
On-site
Full Time
Only apply if you are an Immediate Joining not more than 15 days **.
We are seeking a highly experienced professional with over 15 years of experience in IT
leadership, specializing in Professional Services, SaaS Delivery, and Client Success within the retail
sector. The ideal candidate will possess a strong track record in managing teams, driving service
delivery, and aligning operational strategies with business growth. This role requires proficiency
in resource optimization, risk mitigation, and achieving high client satisfaction rates.
* Lead the management of SaaS implementation projects for global retail clients, ensuring
timely delivery and high client satisfaction.
* Implement strategic project planning, performance assessment, and stakeholder
communication frameworks in complex retail environments.
* Manage and mentor cross-functional project teams, fostering a cooperative environment
and continuous improvement culture.
* Optimize team onboarding processes through development and implementation of
tailored training programs.
* Execute resource allocation strategies across multiple retail SaaS projects to enhance
team utilization and maintain project quality.
* Manage balanced workloads and efficient resource deployment within dynamic retail
landscapes.
* Collaborate with diverse retail stakeholders to define project scope, gather requirements,
and manage expectations.
* Apply in-depth understanding of retail processes to anticipate challenges and develop
effective solutions tailored to industry needs.
* Cross-Team Knowledge Transfers: Facilitate cross-team knowledge transfers to
enhance collaboration and ensure successful data migration and onboarding to target
retail systems.
* Proactive Software Version Upgrades: Implement proactive strategies for software
version upgrades, scheduling regular knowledge transfer (KT) sessions to keep teams
informed and prepared for changes.
* Enhancing Documentation: Create thorough knowledge bases and documentation to
support the team in managing day-to-day bug tracking and overseeing the production
deployment process.
Qualifications:
* Master’s degree in Computer Applications or bachelor’s degree in computer science.
* 15+ years of experience in professional services, SaaS delivery, and client success in retail
and cloud solutions.
* Proven ability to manage teams and optimize resource utilization.
* Strong understanding of retail business processes and expertise in stakeholder
collaboration.
* Technical proficiency in tools like Azure DevOps, and cloud platforms such as Snowflake
and Azure.
* Experience with big data technologies like Databricks and Spark, and expertise in SQL
Server and Azure SQL.
* Demonstrated problem-solving skills in complex data-related issues during retail system
implementations.
* Excellent communication and interpersonal skills.
Company Description
Socommerz empowers startups and MNCs to create and grow impactful businesses through Technology, Platform, Solutions, Leadership, and Mentorship. We specialize in ideating and creating solutions for startups, bridging business gaps, and fostering collaboration among our vested startups.
Socommerz
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
gurgaon, haryana, india
Salary: Not disclosed
Bengaluru
13.0 - 17.0 Lacs P.A.
gurgaon, haryana, india
Salary: Not disclosed