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Senior Engineer Technical Support

3 - 8 years

6 - 11 Lacs

chennai

Posted:1 week ago| Platform: Naukri logo

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Skills Required

networking technical support pc linux troubleshooting switching customer service vmware customer support routing production support service desk active directory incident management application support microsoft windows desktop support ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role
Senior Engineer Technical Support
Educational Qualification
BE / B.Tech Any Specialization
 
Responsibilities
  • Provide support to customers across the globe through various channels like Voice, Email and Chat.
  • Answer customer queries on products, solutions, warranty, etc.
  • Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
  • Provide periodical reports to managers.
  • Participate in creating self-help resources and knowledgebase for customers.
    •  
    Candidate Profile
  • Must have excellent written and oral communication skills.
  • 3+ years in providing technical support to international customers through Voice/ E-mail / Chat.
  • Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
  • Should be familiar with Linux platform and Web applications.
  • Good troubleshooting skills.
  • Adequate experience in Microsoft Word and Excel.
  • Good analytical and problem-solving skills.
  • Should be self-organizing and be able to work with minimal supervision.
  • Willingness to work in 24x7.

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