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Kone
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Senior Engineer / Assistant Manager - Service

Senior Engineer / Assistant Manager - Service

Kone

0 years

3 - 6 Lacs

Shiliguri

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

service vision flow management communication reporting risk escalation maintenance schedule planning inventory tooling pcm leadership technology training coaching learning development collaborative engagement sustainability

Work Mode

On-site

Job Type

Part Time

Job Description

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Job Title – Assistant Manager / Senior Engineer - Service
What will you be doing ?

Customer Relationship Management

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk, and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations

Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
Responsible for effectively planning his workload, in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management

Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
May be required to give training/coaching to persons nominated by the supervisor

What do we offer ?

Career progression and opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Senior Engineer / Assistant Manager - Service