Senior Dispatch Coordinator

Senior Transportation Dispatch Coordinator – US & Canada (Fleet Tracking & Tracing)
Location: Mohali
Job Type: Full-Time | Night Shifts Required

Job Summary:
We are hiring a Senior Transportation Dispatch Coordinator to lead and manage day-to-day operations of our US and Canadian fleet. This is a non-brokerage role focused on dispatching company drivers, real-time GPS tracking, and ensuring on-time deliveries through proactive communication and problem-solving. The ideal candidate brings proven experience in trucking dispatch (not freight brokerage), strong coordination skills, and deep understanding of compliance standards.

Key Responsibilities:

Dispatch & Fleet Oversight

• Assign and dispatch loads to company drivers across US and Canada.
• Monitor fleet using ELD and GPS tracking systems.
• Reroute drivers proactively based on traffic, weather, or service disruptions.
• Maintain accurate, real-time status of all active loads in TMS.

Driver & Customer Coordination

• Act as the primary point of contact for drivers during transit.
• Provide customers with timely updates on delivery statuses.
• Troubleshoot delays, breakdowns, and unforeseen issues professionally.

Documentation & Regulatory Compliance

• Verify accuracy of BOLs, PODs, and DVIRs.
• Ensure compliance with FMCSA, DOT (US) or MTO, CPC (Canada) regulations.
• Review and update HOS logs and other regulatory documents.

Operational & Team Support

• Coordinate with warehouse, yard, and shipping departments for smooth pick-up and drop-off scheduling.
• Report vehicle issues promptly to fleet maintenance teams.
• Support junior dispatchers and assist in process improvements as needed.

Qualifications (Required):

• Minimum 3 years of experience in trucking dispatch (company drivers only – not brokerage).
• Proficient in using ELD, GPS tracking, and TMS software.
• Familiarity with FMCSA/DOT (U.S.) or MTO/CPC (Canada) regulations.
• Strong communication skills; ability to multitask in high-pressure environments.
• Skilled in Microsoft Office Suite, especially Excel for logs and reporting.

Preferred Qualifications:

• Experience managing dedicated fleets (dry van, reefer, flatbed).
• Knowledge of cross-border shipping procedures and customs documentation.
• Leadership experience in dispatch or logistics coordination.

Work Environment:

• This is a fleet operations role, not a freight brokerage position.
• Fast-paced, 24/7 dispatch operation – night, weekend, or holiday shifts may be required.
• Collaborative team environment with high driver and customer interaction.

Job Type: Full-time

Pay: ₹29,000.00 - ₹35,000.00 per month

Application Question(s):

• How many years of experience do you have in U.S. and Canada trucking dispatch (not freight brokerage)?
• How many years of experience do you have with real-time fleet tracking and tracing using ELD/GPS systems?
• Are you familiar with FMCSA (U.S.) and/or MTO (Canada) regulations, including Hours of Service (HOS) compliance?

Work Location: In person