Senior Dispatch Coordinator

Company Description

First Connect Worldwide is a licensed freight broker company delivering comprehensive transportation and logistics services across the USA. Originally established with the mission to provide innovative and high-quality transportation solutions, the company is recognized for its excellent service and commitment to customer satisfaction. With over a decade of experience, First Connect Worldwide ensures safe and efficient shipping procedures regardless of shipment size or destination. Trusted by customers and associations such as The Intermodal Association of North America, the company continues to set a benchmark in logistics and freight brokerage services. A dedicated team of well-trained professionals prioritizes client needs to ensure consistent excellence in every shipment.

Role Description

This is a full-time on-site role for a Senior Dispatch Coordinator located in Noida. The Senior Dispatch Coordinator will oversee daily dispatch operations, coordinate with drivers and clients to ensure timely and efficient shipment scheduling, and manage real-time updates for optimal delivery performance. Responsibilities include maintaining clear communication between teams, addressing customer inquiries, monitoring shipments, and ensuring compliance with regulations. The role involves multitasking in a fast-paced environment to meet and exceed customer expectations.

Qualifications

• Proficient Dispatching and Data Entry skills to ensure seamless scheduling and accurate record-keeping.
• Strong Communication skills and a commitment to Customer Service excellence for effectively addressing client and driver needs.
• Demonstrated ability as a Skilled Multi-tasker who can manage multiple tasks and workflows efficiently.
• Organizational and problem-solving skills to handle high-pressure scenarios and create effective resolutions.
• Familiarity with logistics operations and transportation regulations is a plus.
• Proficiency in using dispatch and logistics management software is an advantage.