Senior Director - IFM Business Strategy

What this job involves:

The area IFM Business Lead will have responsibility for the overall management of IFM as a business function for the area / countries under the scope. The responsibility includes delivering key initiatives as well as ensuring consistency in IFM processes and service delivery. The role requires the individual to establish & nurture working relationship with the key stakeholders including functional leads and area leads within JLL as well client organizations. This is a leadership role requiring efficient management of multiple teams working together to provide a professional, value-focused service aimed at constantly meeting or exceeding the client expectations.

Key Responsibilities:

• Acts as the single point of contact for IFM business function in the area / countries. Provide leadership to the JLL account based IFM management & service delivery teams in the area / countries.
• Collaborating with GREF leadership team in the region / area / countries, establish delivery strategies for IFM function from time to time. Key drivers to include continuous improvement, staying ahead and best in class.
• Establish annual goals for IFM function in the area / countries aligning with the overall clients GREF global, regional and local objectives and driving teams to achieve the same.
• Develop and maintain a detailed understanding of clients business and key factors influencing IFM function requirements, aligning with the Leadership Principles of the client.
• Manage relationships with all the key GREF stakeholders and function leads (both client and JLL) for efficient delivery of IFM services. Lead larger discussions with India RPM for portfolio growth / strategy / RE acquisition.
• Lead and ensure implementation of raising the bar initiatives to continuously improve the overall customer experience through IFM function customer touch points.
• Establish a robust business governance process including conducting regular business reviews (BRs) with GREF leadership for IFM function.
• Operating as a business manager, responsible for overall budget management operational and capital budgets for the IFM function.
• Develop success metrics for IFM performance / team performance.
• Collaborate with HR team on talent acquisition & retention, succession planning for all critical resources and help develop future leaders.
• Lead and ensure achievement of agreed business targets for the area / countries of responsibility revenue, expenses, budget management, debtor targets, savings target, KPI & performance.

Masters in Business Management with a minimum of 10 15 years of experience in a corporate environment with proven ability to function effectively as a business leader.

• Exposure and experience in dealing with multinational corporate organizations. Experience of managing business P&L is desirable.
• Strong Analytical skills. Proven ability to solve problems using an objective approach.
• Good Leadership skills with ability to manage large teams.
• Ability to adapt and perform under pressure, ability to meet business targets & objectives
• Ability to collaborate strongly across multiple stakeholders. Possess strong interpersonal skills with the ability to build and nurture relationships.
• Good communication & client relationship management skills.

• Primary work location in an office environment with regular travel to client sites within the assigned area
• May require occasional travel to other regions for meetings or conferences
• Flexible work schedule may be required to address client needs or emergency situations

• Competitive salary and performance-based bonus structure
• Comprehensive benefits package including health, dental, and vision insurance
• Collaborative and innovative work environment
• Opportunity to make a significant impact on a growing business