Senior Customer Support Executive

ONLY FOR MALE CANDIDATES

Job Description

We are looking for an experienced and dedicated Customer Support Team Lead to join our dynamic team. The ideal candidate will be responsible for overseeing the daily operations of our customer support department, ensuring that our customers receive exceptional service and support. You will lead, motivate, and develop a team of customer support representatives, ensuring they have the necessary tools, training, and guidance to perform their roles effectively.

Job Responsibilities

• Lead and manage a team of customer support representatives, ensuring high-quality service delivery.
• Monitor team performance, provide regular feedback, and implement improvement strategies.
• Act as a liaison between customers and internal departments to resolve issues efficiently.
• Analyze customer feedback and support metrics to identify trends and improvement opportunities.
• Conduct regular team meetings, coaching sessions, and performance evaluations.
• Ensure compliance with company policies, procedures, and customer service standards.
• Foster a positive, collaborative, and productive team environment.

Job Requirements

• Proven experience as a Customer Support Team Lead or similar supervisory role.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to analyze data and metrics to drive performance improvements.
• Experience developing and delivering training programs.
• Proficiency in customer support software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Bachelor's degree or equivalent experience in a related field.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off

Work Location: In person