We are looking for a team manager who has a prior experience of handling a team in a BPO. Looking for people who can join us within a week. Interested candidate can share their resume on juhi.sawant@sterling-outsourcing.com or 9958117259

Role Description This is a full-time on-site role for a Process Trainer located in Mumbai . The Process Trainer will be responsible for conducting training needs analysis, delivering new hire training sessions, developing training materials, and presenting information to various teams. The role involves analyzing training effectiveness, providing feedback to trainees, and continuously improving training programs to meet business objectives. Interested Candidates can share your CV on Gayatri.hegishte@sterling-outsourcing.com OR 9958117259 ONLY PEOPLE WITH PRIOR BPO EXPERIENCE RESIDING IN MUMBAI SHOULD APPLY EXPERIENCE IN A BANKING DOMAIN IS A MUST Job Description & Qualifications Training Needs Analysis and New Hire Training skills Support to OJT Strong Presentation and Communication skills Analytical skills to assess training effectiveness Excellent interpersonal and organizational skills Ability to work collaboratively and adapt to changing requirements Experience in training is must.

Position: Team Lead (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Location: Powai, Mumbai Experience: Minimum 4 years of experience as a Team Lead (Operations) on papers in a BPO set-up. Location: Applicable for candidates based out of Mumbai only. Outstation candidates, please don't apply. Interested Candidate can share their CV on juhi.sawant@sterling-outsourcing.com or 9958117259 ONLY CANDIDATE WITH PRIOR INTERNATIONAL BPO EXPERIENCE RESIDING IN MUMBAI SHOULD APPLY EXPERIENCE IN BANKING DOMAIN IS MUST. Hiring for Team manager position for Sterling unit based out in Powai, Mumbai . We are looking for a team manager who has a prior experience of handling a team in a BPO in International Banking sector . The role involves supervising daily operations, driving team performance, ensuring adherence to SLAs while maintaining quality and process improvement ideas. Looking for people who can join us within a week. Shift - 24/7 shifts with 5 days working and rotational offs. Team Leadership & Supervision Lead and motivate a team of agents to achieve performance metrics. Conduct regular team meetings to communicate updates, expectations, and address concerns. Foster a positive work environment that encourages teamwork and personal growth. Performance Management Monitor individual and team performance against established KPIs (Key Performance Indicators). Provide regular feedback, coaching, and performance appraisals to team members. Implement performance improvement plans when necessary. Training & Development Identify training needs and coordinate training sessions for team members. Support new hires through the onboarding process and ensure they are adequately trained. Encourage continuous learning and development within the team. Quality Assurance & Client Engagement Ensure adherence to quality standards and compliance with company policies. Conduct regular quality checks and audits on agent interactions. Address and resolve quality issues promptly. Handle escalated customer issues and complaints, providing resolutions in a timely manner. Operational Efficiency & Reporting Manage daily workflow and adjust staffing levels as needed to meet client demands. Collaborate with the Operations Manager to develop and implement process improvements. Track and report on team performance metrics and operational outcomes. Prepare and submit regular reports to the Operations Manager.

Job Summary: We are looking for a proactive and experienced Network & IT Manager to lead and manage the organizations network and IT operations. This role requires strategic oversight of all networking infrastructure, IT systems, connectivity solutions, and endpoint management. The ideal candidate will be responsible for ensuring secure, reliable, and scalable network and IT operations across the organization, while also supporting MacBook environments and managing a small technical team or vendor relationships where applicable. Interested candidate can share your resume on 9958117259 or juhi.sawant@sterling-outsourcing.com Key Responsibilities: Lead and manage the organization's overall IT infrastructure including network, security, hardware, and software systems. Design, implement, and maintain robust and scalable network architecture (LAN, WAN, Wi-Fi, VPN, Firewall). Oversee ISP management, bandwidth optimization, and ensure uptime across all departments. Handle planning and execution of LAN cabling, hardware setup, and IT asset allocation. Implement and enforce IT policies, cybersecurity measures, and data protection protocols. Manage configuration, updates, and troubleshooting of IT systems including servers, firewalls, routers, switches, and endpoints. Provide hands-on support and resolution for complex IT and connectivity issues. Ensure smooth integration and support for MacBook devices and MacOS environments. Maintain network and IT documentation, manage inventory, and ensure compliance with internal controls and audits. Liaise with third-party vendors and service providers for procurement, maintenance, and escalation support. Plan for future IT infrastructure growth and technology upgrades aligned with business goals. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT/network administration, with at least 2 years in a leadership or managerial role. In-depth knowledge of network and systems architecture, firewall/security management, and IT best practices. Proficiency in managing MacBook devices and cross-platform environments (Mac/Windows). Strong troubleshooting skills, analytical thinking, and the ability to prioritize tasks. Excellent leadership, communication, and documentation abilities. Relevant certifications such as CCNP, CompTIA Security+, ITIL, or equivalent are highly preferred. Preferred Qualifications: Experience with cloud-based networking or hybrid infrastructures. Familiarity with enterprise software tools (e.g., Active Directory, MDM solutions, endpoint security tools). Prior experience in startups or high-growth environments. Required Skills & Qualifications: Proven experience as a Network Administrator or in a similar role. Strong knowledge of network protocols, firewall configurations, routing, and switching. Hands-on experience with LAN/WAN administration, cabling, and network hardware. Familiarity with MacOS and managing connectivity for MacBook devices. Understanding of cybersecurity best practices related to network infrastructure. Ability to troubleshoot and resolve complex network issues. Excellent documentation, communication, and organizational skills. Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred. Preferred Qualifications: Experience working in a multi-office setup or distributed network environment. Exposure to enterprise-grade network monitoring tools. Ability to work independently and as part of a team under minimal supervision.