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Firstsource
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Senior CSA

Senior CSA

Firstsource

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

bpo non voice process international bpo customer relationship customer service customer care customer interaction customer support csa voice process chat writing email support non voice customer handling communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey

Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed
Resolve customer issues, answering questions, and providing information to ensure a positive customer experience
Document customer interactions and outcomes in a clear and concise manner
Proactively identify and escalate issues to the appropriate department, as needed
Collaborate with internal teams to provide the best possible customer experience
Maintain a positive and professional demeanor at all times, even in difficult situations
Excellent written and verbal communication skills
Strong problem-solving and decision-making skills
Ability to work well under pressure and handle difficult customer situations with empathy and professionalism

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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Senior CSA