Senior CSA

As a Customer Support Associate - International Voice at Firstsource Solutions, your role will involve responding to customer queries and providing resolution, support, and assistance related to services provided by the client. You will be responsible for improving the overall customer experience by delivering fast, friendly, and effective service with accurate and personalized solutions to customer inquiries. - Revert on calls to customers regarding a variety of issues - Update and process information accurately into the system(s) - Resolve customer problems in a timely manner - Take ownership and deliver on customer commitments - Liaise with others within the process if a customer query cannot be resolved at the first point of contact - Maintain clear communication using simple English to deliver information and solutions effectively - Demonstrate professional focus by upholding personal and professional integrity when interacting with customers - Show empathy, respect, and consideration towards all customers - Utilize problem-solving skills to find solutions aligned with the customer's perspective and deliver on all commitments - Foster teamwork by collaborating, trusting each other, and engaging in constructive conversations for the benefit of the team Qualifications Required: - Previous experience in a customer support role is preferred - Excellent communication skills with the ability to articulate solutions clearly - Strong problem-solving abilities and a customer-centric approach - Ability to work effectively in a team environment and contribute positively to team dynamics Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. They specialize in offering transformational solutions for businesses to enhance efficiency, gain deeper insights, and achieve superior outcomes. With a presence in multiple countries, Firstsource is trusted by over 100 leading brands and serves clients across various industry verticals such as Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance.,