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Firstsource
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Senior CSA

Senior CSA

Firstsource

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

csa inbound calls inbound customer service customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Senior CSA to join our team at Firstsource Solutions Ltd. The ideal candidate will have a strong background in customer service and experience in handling complex customer queries.

Roles and Responsibility

Handle inbound calls from customers, resolve their queries and concerns professionally.
Provide excellent customer service by listening actively, empathizing with customers, and offering solutions.
Resolve customer complaints and issues efficiently and effectively.
Collaborate with internal teams to improve overall customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Continuously update knowledge of products and services to provide accurate information to customers.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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Senior CSA