Senior Cloud Support Engineer

Senior Cloud Support Engineer

Pune (Night Shift 10PM - 7AM)

Senior Cloud Support Engineer

Snowflake Priority Support customers

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations
• Demonstrate good problem-solving skills and be process-oriented
• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests arising from customer-submitted requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Participate in a variety of Support initiatives
• ​Provide support coverage during holidays and weekends based on business needsO

UR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:B

• achelor’s. or Master’s degree in Computer Science or equivalent discipline.5
• + years experience in a Technical Support environment or a similar technical function in a customer-facing roleS
• olid knowledge of at least one major RDBMSI
• n-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functionsA
• deep understanding of resource locks and experience with managing concurrent transactionsP
• roven experience with query lifecycle, profiles, and execution/explain plansE
• xpertise in managing schedules of jobs and tasks for maximum throughputD
• emonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvementA
• dvanced skills in interpreting SQL queries and execution workflow logicP
• roven ability with rewriting joins for optimization while maintaining logical consistencyI
• n-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performanceA
• bility to interpret systems performance metrics (CPU, I/O, RAM, Network stats)P
• roficiency with JSON, XML, and other semi-structured data formatsP
• roficient in database patch and release management

N

ICE TO HAVES:K

• nowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark)S
• cripting/coding experience in any programming languageD
• atabase migration and ETL experienceA
• bility to monitor and optimize cloud spending using cost management tools and strategies.