Senior Client Executive

Location: Surat, Gujarat, India (May involve travel in India and abroad)Employment Type: Full-time

About Enwisen Global Advisors

Enwisen Global Advisors is a dedicated firm that provides comprehensive solutions in business strategy, international expansion, legal compliance, internal auditing, accounting, and corporate governance. Our objective is to handle all client problems, allowing them to concentrate on their core business growth. We value people and focus on adding the best talent to assure clients a comfortable work environment for their businesses.

Job Overview

The Client Executive is a crucial role in building and maintaining strong, long-lasting client relationships. You will serve as the primary point of contact for clients, ensuring their needs are met, resolving issues, and identifying opportunities for upselling and cross-selling the firm's diverse services. This role demands a balance of empathetic communication and strategic thinking to become a trusted advisor to senior management and C-level executives.

Key Responsibilities

Relationship Management: Develop and maintain strong relationships with existing and prospective clients, acting as their primary point of contact.
Needs Assessment & Solutioning: Understand client requirements across legal, compliance, financial, and strategic business areas and collaborate with internal experts to ensure seamless service delivery.Business Development: Identify opportunities for upselling and cross-selling additional services, proactively finding ways to build client business and drive profitable revenue growth.Issue Resolution: Address client issues, concerns, and feedback in a timely and professional manner, escalating complex problems to the appropriate internal teams and ensuring efficient resolutions.Project Coordination: Coordinate with cross-functional teams (legal, finance, marketing, etc.) to ensure client projects are executed efficiently, on time, and within budget.Reporting and Documentation: Maintain accurate records of client interactions and project progress using CRM software and prepare regular reports and updates for clients and internal management.Market Insight: Stay informed about industry changes, market trends, and the competitive landscape to provide informed recommendations and strategic insights to clients.

Required Skills & Qualifications

Education: Bachelor's degree in Business Administration, Marketing, or a related field (MBA or Post Graduate degree preferred).
Experience: Proven experience in a client servicing, account management, or business development role, demonstrating the ability to manage client relationships effectively.
Communication: Excellent interpersonal, written, and verbal communication skills, with the ability to engage effectively with diverse stakeholders and C-level executives.
Problem-Solving: Strong analytical and problem-solving abilities to assess client challenges and develop tailored solutions.
Technical Proficiency: Working knowledge of Customer Relationship Management (CRM) software and Microsoft Office Suite.

Soft Skills

:Client-centric mindset with a focus on delivering exceptional service.Ability to work effectively in a team and cross-functional environment.Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Prior experience in the consulting, legal, or financial services industry.Experience with international business development or cross-border compliance.Prior experience in developing, networking and relationship building. Ability to negotiate contracts and agreements while maintaining positive client relationships. Happy working towards pre-determined targets.