Senior Business Systems Analyst

Caring. Connecting. Growing together.

Primary Responsibilities

• Works directly with client to manage workflow design, creates process documentation, and train or coordinate training for client users
• Conduct Current State Workflow Analysis - ability to gather data requirements from customers effectively
• Design Future State Workflow (including System Workflow and Department Process Workflow)
• Determine application optimization within the department and provide the customer with Best Practice methodologies
• Analyze unique configurations of customer sites and customize processes and training accordingly
• Work closely with the Customer during the Implementation of the system
• Develop training plans and documentation and coordinate and provide all relevant training on relevant systems
• Carry out application and integration testing with the customer, documenting any system changes
• Liaise with project managers on site progress, system updates, issues, and testing
• May work directly with clients on-site or provide installation support remotely
• Provide Application Training and support to staff from other groups as required
• Identify, File and Follow-up Product Features and issue requests during implementation
• Proactively involved in change management processes related to implementations
• Recommend Best Practices to Customer and courses of action to resolve implementation issues
• Identify and implement improvements to Implementation Process
• Identify improvements to Product
• Identify opportunities for further Team education and growth
• Identification and awareness of related sales opportunities
• Issue tracking, investigation, resolution and communication to sites and customer team on issue progress
• Test new system releases and communicate changes to sites and customer team
• Liaise with engineering team to progress issues, document issue/investigation logs
• Support the Sales Team by demonstrating products to a varied audience including Customers, at Sales Conferences, Forums etc.
• Support the customer services team
• Adhere to Health and Safety standards at all times
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

Required Qualifications

• Undergraduate degree or equivalent experience
• Third level qualification in IT/Health Sciences
• Experience in IT, with considerable experience of training individuals/groups within previous roles
• Experience of working in a clinical environment