Senior Business Analyst

• Bachelor’s degree in business administration, Information Technology, or a related field
• Minimum of 12 years of experience as a Business Analyst, with a focus on technology evaluation and implementation
• Proven experience in gathering and documenting business requirements, developing solution architectures, and conducting ROI analyses
• Strong understanding of both residential and commercial business models
• Experience with a variety of software development methodologies (e.g., Agile, Waterfall)
• Excellent communication, interpersonal, and presentation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in using business analysis tools and techniques
• Experience with project management methodologies

Responsibilities:

• Technology Evaluation and Fitment:

  Continuously evaluate new and emerging technologies in the market that can address both current and future business needs for residential and commercial sectors

• Process Optimization using Lean:

  Apply Lean principles and methodologies to analyze and streamline existing workflows, identifying and eliminating bottlenecks, reducing waste, and improving overall operational efficiency through strategic technology solutions aligned with business objectives

• Requirements Gathering and Analysis:

  Lead conversations with end-users to gather detailed business requirements, understand the underlying business context, and identify pain points

• High level solution Architecture and Design:

  Collaborate closely with the Enterprise Application Head, IT Head, and Customer-Facing Application Head to develop appropriate solution architectures that are scalable, robust, and aligned with business objectives. Ensure that the right stakeholders are involved in the solution design process

• Stakeholder Management:

  Engage and collaborate with diverse stakeholders across business and IT to ensure alignment on project goals, scope, and deliverables

• Testing and Validation:

  Perform first-level testing of new solutions from the perspective of the end-user to ensure that they meet the defined requirements and are user-friendly

• Needs Assessment:

  Maintain constant communication with end-users to understand their current challenges and anticipate future needs, proactively seeking technology solutions to address them

• ROI Analysis:

  Work with the business to develop detailed return-on-investment (ROI) analyses for new technology implementations, justifying the investment and demonstrating the potential benefits

• Proof of Concept (POC):

  Lead and execute Proof of Concept (POC) projects to validate the feasibility and effectiveness of new technologies

• Pipeline Development:

  Create and maintain a robust pipeline of potential new platforms and technologies for feasibility analysis, focusing on solutions that can drive top-line growth

• Business Process Improvement:

  Analyse existing business processes and identify opportunities for improvement through the application of technology

• Documentation:

  Create and maintain clear and concise documentation of business requirements, solution designs, and test results

• Project Management:

  Manage small to medium-sized technology projects, ensuring that they are delivered on time, within budget, and to the required quality standards

• Market Research:

  Stay abreast of industry trends and best practices in business analysis and technology solutions