Senior Business Analyst - GRC / Service Now

Position Purpose

Business Analyst for implementing GRC IT solutions in ServiceNow. Must have experience in implementing GRC solutions.

Responsibilities

Direct Responsibilities

· Lead the business requirements gathering process

· Collect and analyze requirements

· Animate workshops and meeting, write meeting minutes, follow up actions

· Prepare related documentation (functional design specifications, RACI, standard operating procedures, business workflow, user manuals etc.)

· Write User Stories, explain User Stories to developers

· Create training materials and conduct training sessions

· Follow up the development lifecycle steps requirements formalization, development testing, UAT coordination with stakeholders, transition to production organization, write release notes

· Assist users in user acceptance test (test scenarios, non-regression tests)

· Create and maintain the project planning, identify risks and handle it

· Ensure the post-implementation monitoring

· Provide regular project updates (meeting minutes, follow-up on action plan)

· Ensure proper escalation whenever required

Contributing Responsibilities

· Manage assigned projects

· Ensure quality of service delivered by products

· Contribute to investigate user issues reported

Technical & Behavioral Competencies

· Experience in Vulnerability Management processes and tools (Qualys, Rapid7, Tenable, Fortify, Sonarcube, Tanium, Nessus, Nexpose)

· Knowledge in any of the topics like IT Risk, SOX, Compliance, Control Plans, Action Plans, IT Continuity, Audit, ERM, ORM, Third Party Management

· Strong process analysis, mapping and design

· Practical experience of delivering change in IT environments

· Experience in project management and business analysis

· Excellent knowledge of the IT Project life cycle

· Proven track record of successful change management delivery within global banking industry or large organizations is a plus

· Knowledge and experience on GRC solutions (ServiceNow, Archer, GRC Enablon, eFront, Nasdaq Bwise)

· Knowledge on Agile methodologies

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications

· Industry Standard BA Qualification

· AGILE methodologies

· GRC, IRM (Integrated Risk Management)