Senior Business Analyst - GRC / Service Now

Position Purpose

Business Analyst for implementing GRC IT solutions in ServiceNow. Must have experience in implementing GRC solutions.

Responsibilities

Direct Responsibilities

Lead the business requirements gathering process

Collect and analyze requirements

Animate workshops and meeting, write meeting minutes, follow up actions

Prepare related documentation (functional design specifications, RACI, standard operating procedures, business workflow, user manuals etc.)

Write User Stories, explain User Stories to developers

Create training materials and conduct training sessions

Follow up the development lifecycle steps requirements formalization, development testing, UAT coordination with stakeholders, transition to production organization, write release notes

Assist users in user acceptance test (test scenarios, non-regression tests)

Create and maintain the project planning, identify risks and handle it

Ensure the post-implementation monitoring

Provide regular project updates (meeting minutes, follow-up on action plan)

Ensure proper escalation whenever required

Contributing Responsibilities

Manage assigned projects

Ensure quality of service delivered by products

Contribute to investigate user issues reported

Technical & Behavioral Competencies

Experience in Vulnerability Management processes and tools (Qualys, Rapid7, Tenable, Fortify, Sonarcube, Tanium, Nessus, Nexpose)

Knowledge in any of the topics like IT Risk, SOX, Compliance, Control Plans, Action Plans, IT Continuity, Audit, ERM, ORM, Third Party Management

Strong process analysis, mapping and design

Practical experience of delivering change in IT environments

Experience in project management and business analysis

Excellent knowledge of the IT Project life cycle

Proven track record of successful change management delivery within global banking industry or large organizations is a plus

Knowledge and experience on GRC solutions (ServiceNow, Archer, GRC Enablon, eFront, Nasdaq Bwise)

Knowledge on Agile methodologies

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications

Industry Standard BA Qualification

AGILE methodologies

GRC, IRM (Integrated Risk Management)