Senior Associate, Program manager-Liability Sales

Business Funcation

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose

• To support and track bank-wise initiatives and trackers to build acquisition and relationship management channel s Productivity and Profitability

Key Accountabilities

• Incentive design, management and setting up trackers through BA
• Analytics and insights across Performance and Profitability matrices

Job Duties responsibilities

• Analytics to measure drive field distribution channels performance and profitability matrix.
• KRA Incentives Designing tracking, Dashboard, Query resolution, Data Validations
• Development to improve LMS platform.
• Analyse and insights pertaining to CASA and Cross sell businesses.
• Drive quality of acquisitions through segment-specific insights

Required Experience

• Minimum 3-5 years in a similar role, managing channels with large data volumes.

Education / Preferred Qualifications

• Graduate with banking experience
• MBA will be an advantage.

Core Competencies

• Excellent communication skills
• Ability to analyze business performance and give insights for improvement.
• Prior experience of CRM / LMS tools will be an advantage.

Technical Competencies:

• Good Computer Knowledge

Work Relationship:

• Effective communication between self and superior
• Inter-personal skills team player
• Display of RED Attitude (Reliable, Easy to deal with Dependable)

DBS India - Culture Behaviours

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

• Ensure Customer Focus by Delighting Customers Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity