Senior Associate

Overview

Key Accountabilities and main responsibilities

• To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team’s goals. 

• Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business 
• Complete mandatory training by the required due date.
• To create & up keep Business Process Manuals & Make training manuals.
• To work as a Subject Matter expert in the team.
• To ensure the quality and productivity of ones/ self-production exceeds expectations.

• To be a mentor to the new joiners or colleagues who need assistance.
• Work collaboratively across the firm to achieve the Goals of the team / company

• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

• Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
• Effective communication skills, both written and verbal 
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously 
• Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks 
• Able to maintain a high degree of accuracy and attention to detail 
• Actively seeks out self-improvement, professional development opportunities and feedback 
• Ability to work on tight deadlines and follow processes
• Basic understanding of relevant industry knowledge and commercial impacts 
• Takes ownership of role, responsibilities, and understands the impact on the wider team
• Willingness to work in Rotational Shifts
• Should have a can do mentality.