Senior Associate, MAS Oracle NetSuite

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Customer Support & Troubleshooting

• Serve as the first point of contact for clients experiencing functional issues within Oracle NetSuite.
• Investigate and troubleshoot Oracle NetSuite functional issues, including financials, inventory, sales, purchasing, and reporting.
• Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution.
• Work collaboratively with technical teams to escalate and resolve complex issues.
• Communicate scope and budget for complex issues and manage to those appropriately.

System Configuration & Optimization

• Assist clients with Oracle NetSuite setup, configuration, and workflow customization.
• Provide recommendations on system optimizations and best practices to improve business processes.
• Support New Release updates, as well as basic Integrations, ensuring minimal disruption to client operations.

Training & Documentation

• Create and maintain end-user documentation, FAQs, and knowledge base articles.
• Conduct training sessions for clients on Oracle NetSuite features and functionality.
• Assist clients in understanding system capabilities and implementing changes effectively.

Collaboration & Continuous Improvement

• Work with consultants, developers, and business analysts to enhance system functionality.
• Stay updated on Oracle NetSuite updates, new features, and industry trends.
• Contribute to the development of internal support procedures and best practices.

Required qualifications

• 3+ years of experience supporting Oracle NetSuite.
• Strong understanding of Oracle NetSuite modules such as finance, supply chain, sales, and purchasing.
• Experience with system configuration, workflows, and user permissions.
• Ability to troubleshoot functional issues and provide step-by-step solutions to clients.
• Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements.
• Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple support cases.
• Receptive to feedback from team and clients.

Preferred qualifications

• Familiarity with Managed Application Services and cloud-based ERP support.
• Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools.
• Understanding of basic SQL formulas for use in Saved Searches.
• Oracle NetSuite certifications are a plus.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.