Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
BNP Paribas
>
Senior Associate - Client Service Representative

Senior Associate - Client Service Representative

BNP Paribas

3 - 8 years

2 - 6 Lacs

Mumbai

Posted:4 weeks ago| Platform:

Apply

Skills Required

team management management skills channel sales direct marketing presentation skills business development retail sales problem solving accounting sales marketing writing leadership skills selling communication skills direct sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.

The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:

o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner.

o Further, investigate and identify the underlying root cause where appropriate.

In addition, he/she may be required to perform additional tasks to support the business, such as:

o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.

o Provide support and undertake ad hoc projects as assigned.

o Contribute to business growth by cross selling bank products and services.

Technical & Behavioral Competencies

Technical:

Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)

Experience in a client facing role

Comfortable with technology and MS office tools

Project and problem management

Proficient in written and spoken English

Behavioral:

Good aptitude to learn

Enjoys the client interaction with excellent interpersonal skills

Resourceful and able to resolve problems

Meticulous and responsible

Client-focused

Specific Qualifications (if required):

People management capability

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Organizational skills

Ability to collaborate / Teamwork

Adaptability

Ability to deliver / Results driven

Transversal Skills:

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

More Jobs at BNP Paribas

BNP Paribas is hiring For Senior Support Analyst!

Bengaluru

4 - 8 yrs

INR 10 - 19 Lacs

Senior Support Analyst

Bengaluru

4 - 8 yrs

INR 10 - 18 Lacs

Java Full Stack Developer - Looking For Immediate joiner

Chennai

6 - 11 yrs

INR 0 - 1 Lacs

BNP Paribas is looking For a Product Owner!

Chennai

8 - 13 yrs

INR 15 - 25 Lacs

Full Stack Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BNP Paribas

Banking

Paris London

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Associate - Client Service Representative