Senior Associate - Client Service Representative

Responsibilities

Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.

The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:

o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner.

o Further, investigate and identify the underlying root cause where appropriate.

In addition, he/she may be required to perform additional tasks to support the business, such as:

o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.

o Provide support and undertake ad hoc projects as assigned.

o Contribute to business growth by cross selling bank products and services.

Technical:

Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)

Experience in a client facing role

Comfortable with technology and MS office tools

Project and problem management

Proficient in written and spoken English

Behavioral:

Good aptitude to learn

Enjoys the client interaction with excellent interpersonal skills

Resourceful and able to resolve problems

Meticulous and responsible

Client-focused

People management capability

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Organizational skills

Ability to collaborate / Teamwork

Adaptability

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years.